Hotel Receptionist

Role overview

Euro Homes Group is seeking a Hotel Receptionist to be the first point of contact for guests and to help keep front desk activities running efficiently. The role focuses on creating a friendly guest experience while maintaining accurate administrative and service records.

Key responsibilities

• Greet arriving guests in a courteous and professional manner so they feel welcomed and well looked after.
• Handle guest check-in and registration, making sure all required details are collected correctly and recorded properly.
• Share information about the hotel’s amenities, services, and nearby attractions to support guest enquiries.
• Keep guest records up to date, take payments, and issue invoices accurately.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready and any service issues are resolved without delay.
• Collect guest feedback, respond to concerns, and work to resolve problems quickly in order to improve service quality.

Requirements

• A diploma or degree from a recognized university is required.
• Prior experience in customer service or a front desk position is required.
• Experience working in a hotel or broader hospitality setting is an added advantage.
• Strong verbal and written communication skills are essential.
• You should have excellent interpersonal skills and present a friendly, approachable, and professional attitude.
• Ability to juggle several tasks and manage time well in a busy, fast-moving environment.
• Willingness to work flexible schedules, including evenings, weekends, and night shifts when needed.
• Candidates must live in East Legon or the surrounding areas.

Application note

Interested applicants should send their CV to the hiring team by email. Only candidates who are shortlisted will be contacted.