Ground Operations Associate

About the Role

Delmar International Inc. is seeking a dedicated Ground Operations Associate to join their team in Mississauga, Ontario. Reporting to the Operations Manager, this position is crucial for supporting the daily operations of a busy logistics company. The associate will be responsible for tracking shipments, maintaining system accuracy, and handling various administrative duties to ensure seamless operational flow.

Key Responsibilities

• Oversee the tracking of shipments to guarantee the timely transit of goods from origin to destination.
• Arrange pickup and delivery schedules for shipments.
• Furnish real-time status updates on shipments to relevant internal departments.
• Input detailed information accurately into the client portal management system.
• Offer superior service to carriers through both telephone and email communication.
• Address and escalate any outstanding issues promptly to resolution.
• Undertake additional responsibilities as required to support operational needs.

Requirements

• A minimum of one year of experience in data entry roles.
• Excellent command of both written and spoken English and French.
• Proficiency in using Microsoft Excel for data management and analysis.
• Must be fluent in English, as a significant portion of the role involves communication with Canadian and US personnel.

What You Bring

• A capacity to work effectively within a team, maintaining a positive outlook.
• High precision and efficiency when performing routine tasks.
• A strong ability to manage multiple tasks concurrently.
• Consistent delivery of quality work and productivity that meets departmental benchmarks.
• An exceptional eye for detail in all aspects of the work.

What We Offer

• An equal opportunity employment environment.
• Remuneration that is competitive within the industry.
• A comprehensive benefits package including health and dental coverage.
• A bonus incentive for employee referrals.
• Programs designed for employee recognition and appreciation.

Additional Information

This is a full-time, onsite position located in Mississauga, Ontario, Canada.