General Manager

Zara is a globally recognized fashion retailer offering the latest trends to customers worldwide. Our success is driven by a customer-centric approach, continuous adaptation to evolving needs, and a passionate, diverse, and creative team. We foster a culture of teamwork, curiosity, sustainability, and humility. If this resonates with you, you might be a perfect fit for Zara.

As the Store Head, your primary objective is to guide the team in achieving store objectives by upholding company management standards and ensuring an exceptional customer experience. This role requires a comprehensive understanding of the business, bridging product, operations, and people. You will inspire your team through deep knowledge of fashion and product, leveraging strong organizational, planning, and analytical skills. The ability to interpret store reports across all areas—product, operations, and personnel—to drive improvements and lead change with innovation and adaptability is crucial.

Product Management

• Oversee all store sections to meet sales targets through effective product display management.
• Conduct thorough product analysis for each section, identifying gaps, competitive landscape, and emerging trends to implement strategies for enhanced results.
• Perform commercial analysis using tools like Retail, Business Map, product reports, and team communications to execute sales-boosting initiatives.
• Maintain continuous communication and provide feedback to central and country sales teams, ensuring efficient information flow across all departments.

Process and Operations

• Supervise warehouse stock management and merchandise flow in alignment with the Commercial Manager's directives.
• Ensure efficient organization and planning of personnel and processes, verifying that teams adhere to company standards and achieve optimal productivity.
• Oversee store device operations, ensuring technological functionality to support a positive shopping experience.
• Monitor and ensure compliance with omnichannel processes, including SINT, IPOD, STORE MODE, and CC.
• Manage the implementation of new projects and operational enhancements.
• Take responsibility for minimizing shrinkage and coordinate action plans to address store-specific needs.

Customer Experience

• Champion and uphold high standards of customer service throughout the store.
• Ensure timely resolution of customer incidents and issues.

People Management

• Supervise the performance of all store managers, providing support for their professional growth and development.
• Manage the staff hour budget according to store requirements.
• Oversee the creation of schedules for all sections, ensuring adequate coverage for sales dynamics and operational demands.
• Supervise all training initiatives, including onboarding, mandatory Tra!n platform courses, and on-the-job training.
• Continuously develop a succession plan by identifying and nurturing potential talent within the team.
• Foster the development, recognition, and constructive feedback for store managers to drive their evolution.
• Ensure adherence to occupational risk prevention, health, and safety standards.

Zara USA, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, gender, gender identity and expression, sex, sexual orientation, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.