Executive Assistant

About ServiceNow

Founded in 2004 in San Diego, California, ServiceNow is a global leader in AI-enhanced technology, transforming how organizations work. We serve over 8,100 customers, including 85% of the Fortune 500, with an intelligent cloud-based platform that connects people, systems, and processes for smarter, faster, and better ways of working. Join us in our mission to make the world work better for everyone.

About the Role

ServiceNow is seeking a highly proactive and experienced Executive Assistant to support three Vice Presidents. This role requires a minimum of two to three days per week in our Santa Clara, CA office, with flexibility based on business needs. The position involves extensive coordination across multiple time zones, demanding excellent time management and adaptability to support executives working in diverse regions. The ideal candidate is AI-proficient, detail-oriented, and a strong collaborator, comfortable in a fast-paced, high-volume environment where priorities can shift rapidly. Adaptability is key, as executive schedules may occasionally extend beyond standard hours.

Responsibilities

• Manage complex calendars across multiple time zones, prioritizing executive time for maximum impact and resolving conflicts.
• Ensure prompt responses to all communications, prioritizing messages based on urgency and executive needs.
• Meticulously create, maintain, and organize essential documents, presentations, and information for easy access and accuracy.
• Implement a robust system for tracking action items, commitments, and deadlines, ensuring timely completion and escalating issues as necessary.
• Cultivate and maintain strong relationships with internal and external stakeholders, acting as a professional representative for the executives.
• Coordinate all domestic and international travel arrangements, proactively identifying potential risks and optimizing itineraries for efficiency.
• Accurately manage expense reports and budgets, identifying opportunities for process automation and streamlining.
• Leverage AI tools to enhance workflows, analyze data, and support executive decision-making.
• Lead and execute special projects requiring discretion, collaboration, and a results-driven approach.
• Maintain absolute confidentiality regarding sensitive information, exercising sound judgment in information sharing.
• Provide consistent on-site support for immediate needs, in-person meetings, and seamless coordination of office events and catering.
• Offer flexible support to other Executive Assistants during absences or peak periods to ensure uninterrupted organizational support.

Additional Information

Benefit options are available through Magnit Global, contingent upon contract specifics and meeting eligibility requirements.

Pursuant to California and Los Angeles/San Francisco fair chance ordinances, qualified applicants with arrest and conviction records will be considered for employment. Criminal history may be directly relevant to the duties of this position, including adherence to company policies, sound judgment, stress management, safe and respectful interaction, trustworthiness, meeting client expectations, and safeguarding business operations and reputation.