Email Support Representative

Job description

Why checks apply: Accesses customer accounts and personal data via email — background check required.Location: Full Time / 100% Remote (United States)Salary: $35,000 - $44,000 per yearJob DescriptionWe are looking for Email Support Representatives to handle customer support requests via email. This role involves accessing customer account details and personal information. A background check is required for all positions.ResponsibilitiesRespond to customer support emails within required response time targetsAccess customer accounts to investigate and resolve reported issuesDraft clear, professional, and empathetic responses to customer inquiriesEscalate unresolved issues to senior support staff with detailed notesTrack all email interactions in the customer support management systemMeet daily email volume and customer satisfaction targetsRequirementsHigh school diploma or GED requiredExcellent written communication skills — professional and clearStrong attention to detail when reviewing customer account informationMust pass a pre-employment background checkNo experience required — full training provided from day oneMust be a US resident with reliable internet and home workspaceTo apply, submit your resume and complete our short online application form.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.Please mention the word **FRIENDLINESS** and tag ROjox when applying to show you read the job post completely (#ROjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.