Job description

About Dario

Dario’s goal is to make better health simple and accessible. The company’s team helps people around the world improve their health every day, and it is looking for people who want meaningful work with real impact.

Role Overview

The Customer Support Representative handles service and support questions from both business and consumer members, while keeping customer information updated and aligned with regulatory policies and procedures.

Responsibilities

Answer member questions, concerns, and technical issues across multiple communication channels, while following required policies and procedures.
Share information about Dario products and services and identify opportunities to recommend additional offerings when suitable.
Keep records accurate and compliant with applicable regulatory requirements and internal procedures.
Deliver a courteous, patient, and high-quality support experience to members.
Take on additional tasks as needed.

Required Experience and Skills

English/Spanish bilingual ability is an added advantage.
Strong phone manner and professional telephone etiquette.
Well-developed skills in organization, time management, and communication.
Ability to learn, interpret, and explain complex information clearly.
Comfortable using technology, including web-based and mobile applications.
Previous experience in customer service or customer support.
Experience with Salesforce or similar CRM platforms is preferred.

Remote Work Requirements

A private, quiet, and distraction-free home office setup is required.
Dependable high-speed internet with at least 10 Mbps download and 5 Mbps upload speed is required.
The role requires self-discipline and the ability to work independently from home.
Working hours are 11:00 AM to 8:00 PM EST.

Inclusion Statement

DarioHealth values diversity in background, culture, and perspective. The company is committed to an inclusive and equitable environment where everyone is treated fairly and discrimination is not tolerated.