Job description

Job Overview

We are looking for a Customer Service Representative who will act as the primary contact for customers. The position involves handling questions, solving concerns, and making sure every interaction across email, chat, and phone is handled with professionalism and care.

This opportunity suits someone who brings empathy, pays close attention to detail, and genuinely enjoys supporting people.

Key Responsibilities

Reply to customer questions through email, live chat, and phone with speed and professionalism.
Address complaints, service issues, and requests accurately while showing patience and empathy.
Keep clear and complete records of customer conversations in CRM software.
Pass more complex matters to senior support staff or management when required.
Explain products or services in a clear, confident, and helpful way.
Gather customer input that can help strengthen service quality and the overall experience.
Collaborate with internal teams to support efficient issue resolution.

Required Qualifications

A high school diploma or an equivalent qualification is required; an Associate’s or Bachelor’s degree is preferred.
At least 6 months of experience in customer service, support, or another client-facing position.
Strong communication skills, both written and spoken.
The ability to handle multiple tasks in a busy, fast-moving setting.
Comfort using basic computer tools and CRM platforms.
Good problem-solving ability and active listening skills.

Preferred Skills

Background in customer experience or customer success work.
Ability to speak more than one language is an advantage.
Prior experience in remote support or digital customer service environments.

What We Offer

A salary that is competitive and aligned with your experience.
Flexible remote working arrangements.
Training and onboarding support.
Opportunities to grow into roles within customer experience or operations.
A collaborative team environment that supports learning and development.