Community Supervisor

Role overview

The Community Supervisor is accountable for overseeing day-to-day community operations, with responsibility across facilities management, resident and customer service, financial coordination, special initiatives, and community improvement activities.

Experience and skills

• A minimum of 2 years in a comparable role with an Owners Association or Property Management firm, or 3 years in a hotel front office position.
• Proven experience managing customer interactions and service issues.
• Comfortable performing under pressure in a fast-paced, demanding setting.
• Strong command of spoken and written business English; Arabic fluency is preferred.
• Good computer skills, including Microsoft Word, Excel, and PowerPoint.
• Strong planning abilities, sound time management, and a proactive working style.

Qualifications

A bachelor’s degree in any discipline is required.

Operational duties

• Carry out routine site inspections and take corrective action on asset quality and health, safety, and environment concerns.
• Escalate issues to the service provider using quality reports, CAFM, or the company portal.
• Keep the community action tracker current and ensure follow-up on all open items.
• Work with security teams, issue notices of violation, and resolve community service requests.
• Coordinate and join inspection activities with the service provider to assess performance against evaluation and rating standards.
• Stay fully informed about the KPI requirements tied to the facilities management contract.
• Verify all work completion reports on site before approval.
• Recommend process and facility improvements that support more efficient community operations.
• Plan, schedule, and deliver community events aligned with community needs and targets.

Resident and customer service

• Monitor incoming customer concerns and requests received through calls, service requests, complaints, emails, and portal submissions.
• Prepare prompt email responses when required for messages received through the community inbox.
• Assist and support residents, owners, and walk-in visitors at the office.
• Maintain awareness of applicable laws and community rules, and enforce them through the violation management process.
• Ensure residents are informed in a timely manner about planned maintenance, emergency work, or any disruption affecting homes or shared areas.
• Keep tenant records accurate and up to date, and create new records in the community portal to support electronic communication.
• Prepare for and participate in board meetings and annual general assemblies.

Financial, administrative, and other duties

• Collect financial statements from the Finance Department on a regular basis and review them with the Community Manager.
• Support tendering activities for services needed by the community.
• Track service charge budgeting needs and recommend updates or additions to the line manager for future consideration.
• Apply legal provisions related to service charge recovery from owners, where relevant.
• Keep all forms and administrative documents updated for efficient community management.
• Prepare the software and upload the financial budget so service charge invoices can be issued.
• Handle requests for physical and digital advertising, as well as flyer distribution, where applicable in the community.

Additional information

This position focuses on end-to-end community administration and oversight, combining operational supervision, stakeholder coordination, compliance enforcement, and financial preparation tasks.