Community Manager

About the company

Air Apps is a family-founded product company that aims to build the world’s first AI-driven Personal & Entrepreneurial Resource Planner (PRP). Founded in Lisbon, Portugal in 2018, the company now operates from Lisbon and San Francisco and remains self-funded. With more than 100 million downloads globally, the team is focused on creating AI-based tools that help people plan, work, and live more effectively.

The company describes its approach as ambitious and fast-moving, with a long-term mindset and a focus on challenging conventional ways of solving problems. This position is part of that broader mission to shape products that can make a meaningful difference for users around the world.

Role overview

The Community Manager will be responsible for growing, engaging, and supporting the user community across forums, social channels, and user groups. The role focuses on creating an inclusive and positive environment, encouraging discussion, and strengthening the connection between users and the brand.

This position is fully onsite in Lisbon and involves working closely with cross-functional teams in person. Relocation support may be available.

Responsibilities

• Create and run community engagement plans that help user groups grow and stay active.
• Oversee and moderate online spaces such as forums, social media communities, and discussion platforms.
• Interact with users by answering queries, guiding discussions, and encouraging constructive participation.
• Plan and promote community-driven activities such as events, webinars, and live Q&A sessions.
• Work with marketing, product, and support teams to deliver a smooth and consistent user journey.
• Track community performance indicators and use insights to improve engagement efforts.
• Spot and nurture advocates, ambassadors, and highly active users.
• Keep current with developments in community management tools, methods, and best practices.
• Build and maintain community rules and moderation policies that protect a welcoming environment.
• Handle user issues carefully and escalate more complex matters to the relevant teams.

Requirements

• Approximately 3 or more years of experience in community management, social media management, or customer engagement.
• Background in managing online communities, discussion forums, or social groups such as Discord, Reddit, Facebook Groups, Slack, or similar custom platforms.
• Excellent written and spoken communication skills with the ability to engage, influence, and motivate users.
• Hands-on experience with community-building tools and analytics platforms.
• Ability to manage sensitive conversations, resolve conflicts, and apply community rules fairly.
• Experience organizing and delivering community-led events or initiatives.
• Strong interest in developing relationships and building loyalty around a brand.
• Comfort using engagement data to refine strategy and improve outcomes.
• Experience working in fast-paced digital environments with a user-first approach.

Benefits

• Apple hardware provided for work.
• Annual bonus.
• Premium health and life insurance.
• Transport allowance for commute support.
• Coverflex benefits package covering meal support, wellness, and related perks.
• Childcare assistance.
• Air Conference for team connection, collaboration, and shared growth.
• Pension fund contribution for long-term financial planning.
• Urban Sports Club membership.
• Free meals at the hub.

Diversity and inclusion

Air Apps states that it is committed to a diverse, inclusive, and equitable workplace, and welcomes candidates from all backgrounds, experiences, and perspectives. The company emphasizes that diversity of voices and experiences strengthens the team.

Application policy

Candidates are expected to submit only their own original work. The company does not allow AI-generated assistance in application materials, assessments, or interviews, and using it may lead to disqualification.