Claims Processor

About The Colorado Department Of State Treasury

The Colorado State Treasury is responsible for safeguarding and managing public funds, ensuring diligent oversight from receipt to disbursement. We are a values-driven organization committed to accountability, agility, collaboration, and respect, fostering an inclusive culture and continuous improvement. We offer excellent customer service and strive to be a trusted strategic partner.

Job Description

The Unclaimed Property Division of the Colorado State Treasury seeks a Claims Processor to manage and process owner claims in accordance with the Revised Uniform Unclaimed Property Act (RUUPA). This role involves interpreting and applying state law to claim reviews, requesting necessary documentation, investigating ownership validity, and maintaining meticulous claim files. The position also includes significant customer interaction, answering inquiries via phone and email, providing claim status updates, and assisting individuals with the claims process. Additionally, the Claims Processor will represent the Division at public outreach events, engaging with attendees and facilitating on-the-spot claim creation.

Why Work for Us?

Join a team dedicated to serving Colorado residents with integrity and innovation. We offer a comprehensive benefits package, including medical and dental plans, robust retirement options (PERA Defined Benefit/Contribution, 401K, 457 plans), employee wellness programs, paid life insurance, short/long-term disability coverage, flexible work schedules with remote options, a no-cost Eco Pass, 11 paid holidays annually, vacation and sick leave, potential eligibility for Public Service Loan Forgiveness, ongoing training opportunities, and access to a Work-Life Employment Discount Program.

Duties and Responsibilities

• Analyze and review submitted claims to ensure documentation sufficiency and consistency with reporting entities.
• Request supplementary information from claimants or holders as needed for claim adjudication.
• Conduct investigations to validate ownership through submitted documents and external resources like Lexis Nexis/Accurint.
• Maintain organized claims files, documenting final dispositions and detailed analyses.
• Respond to claimant inquiries via phone hotline and email regarding property status and the claims process.
• Distribute appropriate forms to claimants and manage claim filings.
• Gather necessary additional documentation from claimants through in-person, mail, or email communication.
• Represent the Unclaimed Property Division at public outreach events, addressing inquiries and assisting with claim initiation.

Minimum Qualifications

A minimum of two years of experience is required in documentation review for eligibility, customer service, or claims processing within a business context. Part-time experience will be prorated. An Associate's degree from an accredited institution can substitute for the required experience on a year-for-year basis.

Preferred Qualifications

• Previous experience within Colorado State Government.
• Demonstrated experience providing technical assistance.
• Proven track record in reviewing and processing claims.
• Experience in customer service, particularly in a high-volume in-person or call center setting.
• Familiarity with compliance programs.
• Bilingual proficiency in Spanish is a plus.

Required Skills and Competencies

• Exceptional attention to detail.
• Proficiency in collaborating effectively with both internal and external stakeholders.
• Strong verbal and written communication abilities.
• Excellent interpersonal skills.
• Effective problem-solving capabilities.
• Robust organizational skills.
• Ability to work autonomously.
• Capacity to maintain focus and persistence through repetitive tasks.
• Aptitude for providing technical assistance.

Conditions of Employment

• A pre-employment background check is mandatory.
• Applicants must be residents of Colorado.

Application Process

Applications must be submitted through the official State of Colorado online system by the closing date. Work experience and job duties sections of the application are critical for evaluation. Resumes and cover letters are not accepted in lieu of the online application but may be reviewed in later stages. Supplemental questions must be answered thoroughly. A comparative analysis process, which may include application review and skills assessments, will be used to rank candidates. The top six candidates will be invited for an interview. For detailed application instructions, please refer to the provided video link.

Appeal Rights

Candidates eliminated from consideration may file an appeal with the State Personnel Board or request a review by the State Personnel Director within ten calendar days of receiving notice. Official appeal forms and submission details are available on the State Personnel Board website.

Equal Opportunity Employer

The State of Colorado is an equal opportunity employer committed to diversity, equity, and inclusion. We encourage applications from all qualified individuals regardless of race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status. Reasonable accommodations are provided for individuals with disabilities throughout the application and employment process.