Chief Client Experience Officer

Role overview

This is a senior leadership opportunity for a Chief Client Experience Officer based in Saudi Arabia. The role is being promoted for a partner organization, and that company will handle applications as well as all later hiring steps.

The position carries major responsibility for shaping the full customer experience across a large global digital platform. Reporting directly to the CEO, the leader will be expected to create a new customer experience function from the ground up and influence how millions of users engage with the business. The role blends strategy, product, operations, and customer success, and it calls for a leader who can drive customer-focused change in a fast-growing, data-led environment.

Success in this role will depend on the ability to spot friction in the customer journey, redesign processes end to end, and put scalable operating models in place. The work will have a direct effect on retention, lifetime value, customer trust, and overall business growth.

Accountabilities

• Set the global customer experience direction for both users and partners, making sure the experience is consistent at every touchpoint.
• Improve retention, lifetime value, engagement, trust, and profitability through targeted CX programs and evidence-based improvements.
• Map the ideal customer journey, uncover pain points, and lead cross-functional work to improve the full lifecycle.
• Create and expand a customer experience operating model with clear governance, ownership, KPIs, and decision-making rules.
• Track and connect CX metrics to business results such as revenue growth and operational performance.
• Coordinate Customer Success, Product Design, Partner Experience, Service Operations, and AI-enabled solutions.
• Lead organizational change by aligning Product, Marketing, CRM, and Operations behind one unified CX strategy.

Requirements

• At least 10 years of experience in Customer Experience, Product Strategy, Product Management, Customer Success, or a similar executive leadership function.
• A strong record of improving retention, lifetime value, engagement, and profitability through customer-centered transformation work.
• Solid understanding of customer lifecycle management, unit economics, and how CX decisions affect the P&L.
• Proven success in building and scaling global, customer-focused organizations and transformation initiatives.
• Experience working with senior stakeholders and getting execution done through influence and collaboration rather than direct authority.
• International exposure across several markets, with fluency in Russian and English.
• Strong analytical ability paired with the capacity to set and deliver long-term strategic direction.

Benefits

• 100% remote working arrangement.
• The pay range will be shared during the hiring process before any offer is made.
• 28 calendar days of paid annual leave.
• 7 extra wellness days each year for personal recovery or household needs.
• Referral rewards of up to $5,000 based on performance.
• 50% reimbursement for professional training, conferences, and industry events.
• Discounts on corporate English language courses.
• Health-related support of up to $1,000 gross per year for insurance or medical costs for employees and eligible family members.
• Support for home office or co-working expenses, with reimbursement of up to $1,000 gross every three years.
• An internal recognition program where employees can earn rewards that may be exchanged for merchandise, experiences, and team activities.

Additional information

The hiring process uses an AI-assisted matching workflow to review applications quickly and fairly against the role requirements. Shortlisted candidates are passed to the hiring company, which manages interviews, assessments, and final decisions.

By applying, candidates agree that the partner organization may process personal data for recruitment purposes and share relevant details with the employer. This is based on legitimate interest and pre-contractual measures under applicable data protection laws, including GDPR. Applicants may request access, correction, deletion, or objection regarding their data at any time.

AI tools may also be used to support parts of recruitment, including resume review, response analysis, and the identification of possible inconsistencies or verification signals in application materials. These tools assist recruiters and do not replace human judgment. Final hiring decisions are always made by people.