Chief Client Experience Officer

Role overview

This executive position is being promoted on behalf of a partner organization, which will handle applications and the remaining hiring steps. The opportunity is for a Chief Client Experience Officer in Ireland.

The role is a senior, high-impact leadership position focused on redefining the full customer journey across a large-scale global digital platform. Reporting directly to the CEO, you will create and launch a customer experience function from the ground up, shaping how users and partners engage across the business. The mandate is to lead customer-centric transformation in a fast-growing, data-led environment, uncover and remove friction, redesign journeys, and set up scalable operating structures. Your work will have a direct effect on retention, lifetime value, trust, and overall business growth.

Key accountabilities

• Set the global customer experience direction for users and partners, ensuring a consistent standard across every touchpoint.
• Improve retention, lifetime value, engagement, trust, and profitability through targeted CX programs and insight-led enhancements.
• Map the ideal customer journey, pinpoint blockers, and guide cross-functional work to improve the full lifecycle.
• Create and expand a customer experience operating model with governance, ownership, KPIs, and clear decision-making rules.
• Track and connect CX metrics to business results such as revenue growth and operational performance.
• Bring together Customer Success, Product Design, Partner Experience, Service Operations, and AI-enabled solutions under one coordinated approach.
• Lead broader organizational change by aligning Product, Marketing, CRM, and Operations around a unified CX agenda.

Candidate profile

This appointment calls for an experienced executive who has led customer experience change in large digital or consumer-oriented businesses.

• At least 10 years of background in Customer Experience, Product Strategy, Product Management, Customer Success, or a similar senior leadership function.
• A strong history of lifting retention, lifetime value, engagement, and profitability through customer-focused transformation.
• Solid grasp of customer lifecycle management, unit economics, and how CX decisions affect P&L outcomes.
• Proven ability to build and scale global customer-centric teams and transformation initiatives.
• Experience engaging senior stakeholders and delivering through influence and collaboration rather than formal authority.
• International exposure across multiple markets, with fluency in Russian and English.
• Strong analytical thinking paired with the ability to set and execute a long-term strategic direction.

Benefits and compensation

• Work can be performed fully remotely.
• The salary band will be shared during recruitment before an offer is made.
• 28 calendar days of annual leave.
• 7 extra wellness days each year for recovery or household needs.
• Referral bonuses based on performance, up to $5,000.
• 50% reimbursement for professional training, conferences, and industry events.
• Corporate discounts for English language learning.
• Health-related support of up to $1,000 gross per year for insurance or medical expenses for employees and eligible family members.
• Home office or co-working support, with reimbursement of up to $1,000 gross every three years.
• An internal recognition program with rewards that can be redeemed for merchandise, experiences, and team activities.

Application and process notes

Applications are reviewed through an AI-assisted matching process to help identify candidates who best fit the role’s core requirements. The resulting shortlist is then passed to the hiring company, which manages interviews, assessments, and all final hiring decisions.

By submitting an application, candidates consent to the processing of personal data for recruitment evaluation and sharing relevant information with the employer under applicable data protection rules, including GDPR. The recruitment process may also use AI tools to assist with reviewing applications, screening resumes, and identifying possible inconsistencies or verification signals in submitted materials, while human recruiters retain final decision-making authority. Candidates may request access, correction, deletion, or objection regarding their data at any time.