Captain-Bellstand

About the Role

Marriott International is seeking a Captain-Bellstand to join their team in Mecca, Saudi Arabia. This full-time, onsite position is responsible for providing exceptional guest service, managing bellstand operations, and ensuring a positive experience for all visitors. The role involves assisting guests with luggage, providing information about hotel facilities and local attractions, and coordinating transportation. You will also play a part in upholding the company's standards of service and safety.

Responsibilities

• Welcome and inform guests about hotel amenities, services, and operating hours, as well as local points of interest and activities.
• Open doors and assist guests and visitors with entering and exiting the hotel.
• Assist with the storage and retrieval of luggage.
• Transport guest luggage to and from rooms and/or the bellman service.
• Aid guests and visitors in boarding and exiting vehicles, including loading and unloading luggage.
• Provide directions to guests.
• Arrange guest and visitor transportation (e.g., taxi, shuttle) and make advance reservations as needed.
• Assign bellhops based on operational needs.
• Inform guests and visitors about parking procedures.
• Follow up on guest requests or issues to ensure their complete satisfaction.
• Serve as a role model for service delivery and assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Develop and maintain positive and constructive working relationships with peers.
• Adhere to all chain safety policies and procedures; report maintenance issues, safety hazards, accidents, or injuries; and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Protect the exclusive confidentiality and proprietary information of the company.
• Support all colleagues and treat them with dignity and respect.
• Support the team in achieving common goals.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds (22.7 kg) without assistance.
• Assist in moving, lifting, carrying, transporting, and placing objects weighing more than 75 pounds (34 kg).
• Stand, sit, or walk for extended periods or for the entire work shift.
• Move at a speed that is required to respond to workplace situations (e.g., run, walk, jog).
• Read and visually review information in a variety of formats (e.g., small print).
• Grasp, turn, and manipulate objects of varying size and shape that require fine motor skills and hand-eye coordination.
• Reach for objects above the head and below the knees, including bending, twisting, pulling, and stooping.
• Move over sloped, uneven, or slippery surfaces.
• Ascend and descend stairs and service ramps.
• Welcome and acknowledge all guests according to company standards.
• Speak to others using clear, appropriate, and professional language and answer the telephone using appropriate etiquette.
• Listen to and respond appropriately to guest and employee concerns.
• Use clear and courteous language in all communications.
• Remain vigilant to deter unwanted persons from the property.
• Perform other duties as requested by managers and that are consistent with the position.

Requirements

• High school diploma or equivalent.
• A minimum of 1 year of related work experience.
• Less than 1 year of supervisory experience.

Additional Information

Job Number 26070199

Job Category Rooms & Guest Services Operations

Location Umm Al Qura, Makkah, Saudi Arabia, Saudi Arabia, 21955

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Marriott International is committed to promoting equal employment opportunities and to providing a welcoming environment for all. We value the diversity of our workforce and celebrate the unique contributions of our employees. We are dedicated to preventing discrimination based on protected characteristics, including disability, veteran status, and any other aspect covered by applicable law.

Marriott Hotels strives to elevate the art of hospitality by innovating while preserving the familiar comfort found worldwide. As a Marriott Hotels associate, you will help us fulfill our promise of 'Wonderful Hospitality. Always.' by delivering attentive, sincere, and innovative service that respects and develops this living heritage. Joining Marriott Hotels means becoming part of Marriott International's portfolio of brands. We offer opportunities to excel, find purpose, be part of an exceptional global team, and become the best version of yourself.

JW Marriott is part of Marriott International's luxury portfolio, comprising over 100 stunning properties in gateway cities and resort destinations around the world. At JW, our associates come first because when our associates feel cared for, our guests will too. JW Marriott associates are confident, innovative, authentic, and intuitive individuals who continue the legacy of the company's founder, J. Willard Marriott. Our hotels offer a unique work experience where you become part of a community and experience true camaraderie with a diverse group of colleagues. JW offers opportunities for training, development, and recognition, and most importantly, a place to nurture your passions in a luxurious environment that emphasizes holistic well-being. Treating our guests exceptionally starts with taking care of our associates. This is what we call The JW Treatment™. Joining JW Marriott means becoming part of Marriott International's portfolio of brands. We offer opportunities to excel, find purpose, be part of an exceptional global team, and become the best version of yourself.