Assistant Store Manager

Role overview

Pandora is seeking a proactive, organised and commercially minded Assistant Store Manager to support store operations and help drive a high-performing retail team. This position is based in Cork, County Cork, Ireland and is a permanent full-time role of 39 hours per week.

The salary range for this role is €38,000 to €43,200 per year (full-time equivalent). The package also includes a monthly bonus scheme of 10% to 20%, a generous jewellery uniform allowance, employee discount, and additional benefits.

The position requires availability across Mondays through Sundays.

Pandora is recognised for its people-first culture and its focus on creating meaningful customer moments, strong performance, and long-term development. The brand is also known for its sustainability commitments and global presence in accessible luxury jewellery.

Key responsibilities

In this role, you will support the Store Manager in running the store, leading the team, and ensuring excellent customer experience and strong commercial results. You will also take responsibility for the store’s smooth trading and day-to-day operation when the Store Manager is not present.

Commercial performance

• Use sales results, KPI trends and customer feedback to guide commercial decisions and improve store performance.
• Help plan and deliver business actions that support sales and target achievement.
• Maintain strong visual merchandising standards and product presentation in line with brand expectations.

Leadership and team development

• Contribute to building an inclusive, motivated and high-performing team.
• Provide clear communication, constructive feedback and regular development support.
• Lead by example and reinforce the brand values of Dream, Dare, Care and Deliver.

Customer experience

• Represent the brand confidently on the shop floor with strong product knowledge and storytelling ability.
• Guide the team to create personalised, memorable customer interactions through the selling approach.
• Handle escalated customer concerns with professionalism and a service-first mindset.

Store operations

• Support rotas, stock control, till operations, security, health and safety, and compliance activities.
• Plan staffing levels based on business demand and seasonal patterns.
• Maintain excellent shop floor standards and efficient stock management.

Candidate profile

The ideal candidate is a confident leader who enjoys a fast-paced retail environment and brings strong people skills, commercial judgement and a positive attitude. Previous experience with a leading brand or desirable consumer products retail is preferred. Senior supervisors or current assistant managers seeking a new challenge are encouraged to apply.

Requirements

• Demonstrated success in driving sales and profitability within a store environment.
• Ability to build and coach a team that consistently delivers strong customer service.
• Strong communication, organisation, multitasking and prioritisation skills.
• Flexibility and adaptability to meet changing business needs.
• A positive approach, strong enthusiasm for the product range and alignment with the brand values.
• Growth-oriented mindset, with openness to feedback and continuous improvement.
• Professional presentation and interest in desirable retail products.

Benefits and perks

• Competitive salary package.
• Monthly bonus opportunity of 10%, rising to 20% when stretch targets are achieved.
• Jewellery uniform allowance to support personal style and individuality.
• Employee discount for personal and gift purchases.
• Access to a jewellery selection to wear while working.
• Retail, hospitality and entertainment discounts through the online benefits platform.
• Support services for health and wellbeing, financial guidance and legal assistance.
• Year-round parties, incentives and gifts.
• Clear progression opportunities plus training and development support.

Working pattern

This is a permanent role for 39 hours per week, with working days covering Mondays, Tuesdays, Wednesdays, Thursdays, Fridays, Saturdays and Sundays.

Recruitment note

Pandora asks candidates not to include identity-related details such as a photo, marital status or age in their application. Reasonable adjustments can be requested for interviews if needed.

About Pandora

Pandora is the world’s largest jewellery brand, known for designing and marketing accessible luxury jewellery made with high-quality materials. The business operates in more than 100 countries through 6,800 points of sale, including over 2,700 concept stores. Headquartered in Copenhagen, Denmark, the company employs 37,000 people worldwide and uses only recycled silver and gold in its jewellery. Pandora is committed to sustainability and aims to cut greenhouse gas emissions across its value chain by 2030. In 2024, it reported revenue of DKK 31.7 billion, which equals EUR 4.2 billion.