Administration Manager

As part of the remit for the role, you will be expected to directly line-manage Admin Team Leaders, who manage teams of Coordinators, Booking Assistants, Administrative Assistants, Departmental PA’s and Receptionists across UCH, WMS, RNTNEH and 250 Euston Road.

You will need to develop an in-depth working knowledge of all the pathways and workflows within the department. Experience of handling urgent escalations is essential as is the ability to multi-manage the various areas whilst working under pressure in a calm and collaborative manner.

As part of this role, you will need to develop strong working relationships with key stakeholders’ and engage with them to improve services and help the department achieve various national targets.

Successful applicants must have:-

• Excellent communication skills
• Flexibility and self-motivation
• Problem solving skills
• Ability to understand and pull relevant data from spread sheets
• Track record of a meeting targets and deadlines
• Ability to work as part of a team
• Previous experience of working with the public
• Good customer care skills

This is a demanding role which will give the successful candidate an opportunity to develop their leadership skills and be part of a growing service.

If a high number of applications have been received before the closing date, we may close the application process early.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

For further details / informal visits contact: Name: Dylton Chambers Job title: Assistant General Manager Email address: [email protected]