Trainer - Riyadh

Role overview

The Trainer I role focuses on delivering client-centered learning for new hires, product refreshers, and repeat training needs across Concentrix programs. The goal is to strengthen workforce readiness so teams can deliver strong service and support for client operations. The position also includes keeping Trainer Certification Program credentials current, coaching Program Ready Trainers, updating curriculum when needed, and reviewing training effectiveness through multiple feedback channels.

Core responsibilities

• Guide agents on a daily basis inside the classroom training environment, track learner progress throughout the program, and provide coaching, development feedback, and readiness recommendations.
• Use strong presentation and facilitation methods, including creative and adult-learning approaches, across different training delivery formats.
• Develop and deliver training content through classroom instruction, practical demonstrations, and support activities.
• Own individual training performance targets and work to meet the required metrics.
• Partner with Operations to help move agents from training into production when needed, ensuring they are ready to meet business expectations.
• Maintain current product knowledge for each account by handling calls, joining client and cross-functional meetings when required, and observing work side by side.
• Communicate clearly and consistently with managers, peers, support teams, and clients through both formal and informal day-to-day interactions.
• Support the Instructional Design team, when needed, by helping create learning materials for computer-based, classroom, interactive, and written job-aid formats.
• Evaluate training effectiveness through focus groups, interviews, surveys, and other feedback methods, then use the findings to improve learning resources and programs.
• Suggest updates to curriculum based on internal feedback and training needs analysis.
• Contribute to a continuous learning environment by staying engaged with change management, product and service launches, and updates to policies, processes, and procedures.

Candidate profile

This role is suited to professionals with experience in training delivery, facilitation, and workplace communication. The company prefers candidates who can work independently, stay organized under pressure, and build strong working relationships.

Experience and qualification notes

A bachelor's degree in a related field from a four-year college or university is preferred, along with 2 to 4 years of relevant experience. Strong soft skills such as communication, critical thinking, time management, and team building are important for success in this role.

Additional requirements

Candidates should have excellent written and verbal communication skills, be comfortable using Microsoft Office, and be able to manage multiple tasks, priorities, and deadlines. A proactive attitude, sense of urgency, attention to detail, professionalism, and the ability to build good relationships are also expected.

Career framework

This role requires practical knowledge and experience in the current discipline while still developing higher-level expertise. The work involves applying standard procedures and principles to analyze possible solutions, building understanding of the organization, its processes, and customers, and solving straightforward issues with moderate guidance and direction.

Disclaimer

The information above summarizes the general nature and level of work associated with this job. It is not meant to be a complete list of every duty, responsibility, or skill needed for the position.