Technical Support Engineer

Role overview

We are seeking a junior-level Technical Support Engineer who is comfortable working with customers and confident handling technical issues across software, hardware, and system environments. This position suits recent graduates and early-career candidates who enjoy solving problems, learning new technologies, and providing reliable user support.

What you will do

• Handle initial and follow-up support for issues related to software, hardware, and systems.
• Answer support queries through phone, email, chat, and ticketing tools.
• Investigate technical problems, identify root causes, and resolve them in a timely and professional manner.
• Route more complex cases to engineering teams or specialist support groups when needed.
• Support software setup, configuration changes, upgrades, and routine maintenance tasks.
• Keep an eye on system health and flag possible issues before they become major problems.
• Record incidents, troubleshooting actions, and final resolutions clearly and accurately.
• Help maintain knowledge articles and internal support documentation.
• Work closely with development, product, and operations teams to improve product performance and user experience.
• Make sure tickets are progressed within the required service-level timelines.

What we are looking for

• A Bachelor’s degree or diploma in Computer Science, Information Technology, Software Engineering, or a related discipline.
• Working knowledge of operating systems, computer hardware, and basic networking principles.
• Exposure to Windows, Linux, cloud services, or enterprise software is beneficial.
• Some familiarity with databases, SQL, APIs, or web technologies will be an added advantage.
• Strong problem-solving ability, with a structured and analytical approach to troubleshooting.
• Clear communication skills and a strong customer-service mindset.
• Confidence in explaining technical matters to users without technical backgrounds.
• Good attention to detail and solid organization skills.
• Ability to work both independently and as part of a team.
• Prior internship, customer support, or technical support exposure is helpful but not mandatory.
• Fresh graduates are welcome to apply.

What you can expect

• A collaborative workplace centered on technology and innovation.
• Guided onboarding, training, and mentorship.
• Hands-on exposure to modern systems, software, and tools.
• Clear opportunities to grow within technical support and engineering functions.
• Experience with enterprise applications, cloud environments, and IT operations.
• A competitive compensation and benefits package.
• Ongoing learning and professional development support.

Additional information

This is a full-time, entry-level/junior position based in Australia and requires onsite presence. The role is focused on delivering dependable technical assistance and maintaining high service standards for users.