Regional Ecommerce Operations Coordinator

Role Overview

As the Regional Ecommerce Operations Coordinator, you will report to the Regional Ecommerce Operations Assistant Manager and support the day-to-day running of both ecommerce operations and staff sales processes across the SEAO region.

Staff Sales Order Management

• Serve as the main internal contact for staff purchase requests across SEAO.
• Oversee the full order lifecycle for staff sales, from request through to fulfilment.
• Respond to questions from employees about inventory availability and delivery timing.
• Arrange stock movements between networks and markets so staff orders can be completed.
• Work closely with logistics and warehouse teams to coordinate final-mile delivery.
• Keep SAP records accurate so pricing, discounts, and shipping information are applied correctly.
• Partner with HQ on catalogue and pricing changes and ensure updates are reflected consistently across markets.

E-Commerce Sales Order Management

• Support daily ecommerce operations by managing delivery-related queries and ad hoc requests from CRC.
• Coordinate with warehouse and logistics partners to help ensure shipments go out and arrive on time.
• Manage replenishment of packaging materials across markets based on local requirements.
• Track and coordinate stock transfers from other networks to support ecommerce firm orders.
• Raise purchase orders for HQ and follow through on delivery to ensure timely receipt in SEAO.
• Maintain accurate inventory across platforms, especially for markets using manual processes, to optimize website stock availability.
• Keep an eye on automated workflows and intervene early to avoid delays or operational issues.

Data Integrity and Reporting

• Maintain thorough records of all transactions and key operational metrics.
• Prepare weekly and monthly updates covering order volumes and the status of open orders.
• Spot operational bottlenecks and recommend ways to improve workflow efficiency.

Experience and Skills

You should bring 1 to 3 years of experience in ecommerce operations, supply chain, or a related field, ideally with regional responsibilities. Hands-on exposure to ERP tools such as SAP and ecommerce back-end systems will be a strong advantage. The role also calls for excellent organization, the ability to juggle multiple priorities, strong planning and time management, clear verbal and written communication, careful attention to detail, a structured approach to solving problems, resilience under pressure, and the ability to work effectively with stakeholders from different functions.