Operations Manager

Role overview

This role is being handled by a partner employer, which will manage applications and every subsequent step in the hiring process. The partner company is seeking an Operations Manager located in Germany.

In this position, you will sit at the center of daily operational execution in a fast-moving digital setting. You will act as the main link between internal stakeholders and external contributors, coordinating work, addressing issues, and improving how processes run. The job blends process coordination, stakeholder communication, problem-solving, and operational improvement. You will collaborate with cross-functional teams to maintain service quality, track workflow progress, and support the growth of scalable operations. The role provides a high degree of independence and offers a chance to shape process design and efficiency initiatives. It suits someone who enjoys structured work in an evolving environment and is comfortable managing several priorities while delivering strong results.

Key responsibilities

• Oversee and assist with daily operational tasks across assigned workflows and contributor groups.
• Act as the main contact for external contributors on assignments, processes, support needs, and operational questions.
• Keep internal teams informed with regular updates on progress, performance, feedback, and operational health.
• Follow workflow execution closely to help ensure tasks move forward efficiently and service expectations are achieved.
• Respond to support requests and help resolve operational problems promptly and professionally.
• Support the handling of unusual cases, escalations, and disagreements between stakeholders and contributors.
• Monitor items that need review, feedback, approval, or follow-up so they are completed on time.
• Assist with onboarding and verification for new contributors to create a smooth start.
• Maintain reliable records and accurate data across project and internal operating systems.
• Spot inefficiencies, suggest improvements, and help build more scalable operating procedures.
• Escalate serious risks, incidents, or operational concerns when needed to protect continuity and service quality.

Requirements

• Minimum 1 year of experience in an Operations Manager, Operations Specialist, Project Coordinator, Support Manager, Account Manager, or similar operational role.
• Strong written communication skills and the ability to work effectively with a range of stakeholders.
• Good organizational ability with the capacity to juggle multiple tasks, priorities, and workflows at once.
• Careful attention to detail, along with a strong sense of ownership and accountability.
• Demonstrated ability to work independently, solve problems proactively, and carry tasks through to completion.
• Flexibility and the ability to learn new processes, tools, and operating models quickly.
• Comfort in fast-changing, fast-paced environments with shifting priorities and evolving business needs.
• Experience with project management and collaboration tools such as Jira, Confluence, or similar platforms.
• Strong people skills and the ability to handle difficult situations with professionalism and empathy.
• Experience working with freelancers, contractors, or distributed teams is a plus.
• Exposure to CRM tools, workflow systems, or communication platforms is beneficial.
• Knowledge of digital production, design workflows, or process improvement work is an advantage.
• Prior involvement in operational optimization or workflow development is highly valued.

Benefits

• Entirely remote setup with flexible location options across Europe.
• Option to work remotely or from available office locations, where applicable.
• Support with formal employment procedures and administrative documentation.
• 20 paid vacation days per year, plus public holidays and paid sick leave.
• Private health insurance coverage.
• Mental health support and access to wellbeing resources.
• Monthly flexible allowance that can be spent on hobbies, sports, wellness, or personal interests.
• Access to professional growth opportunities such as training, workshops, language courses, and educational resources.
• Defined career growth framework with performance reviews, mentoring, and advancement opportunities.
• Participation in team-building activities, workshops, and company events.
• A transparent, collaborative, and innovation-focused culture that encourages initiative, teamwork, and continuous improvement.
• A modern workplace designed to minimize bureaucracy and give employees autonomy and flexibility.

Additional information

The hiring process uses an AI-supported matching system to review applications against the role’s core requirements in a faster, more objective, and fairer way. The system identifies the strongest matches, and the shortlist is then passed to the hiring company. Final hiring decisions, including interviews and assessments, are handled by the company’s internal team.

By applying, candidates acknowledge that personal data will be processed to assess candidacy and share relevant details with the hiring employer. This processing is carried out on the basis of legitimate interest and pre-contractual measures under applicable data protection laws, including GDPR. Applicants may exercise their rights to access, correct, erase, or object to processing at any time.

Artificial intelligence tools may also be used in parts of the hiring workflow, such as reviewing applications, analyzing resumes, evaluating responses, and identifying possible inconsistencies or verification indicators in submitted materials. These tools support recruitment staff but do not replace human judgment; final decisions are made by people. For further details about data handling, candidates can contact the hiring team.