Mortgage Operations - Loan Processor

About the Team

Wealthfront Mortgage Operations is centered on efficiency, practical problem-solving, and rethinking how the lending journey should work. The team aims to deliver a smooth, technology-driven mortgage experience, with automation serving as the core operating lever.

The group automates mortgage origination and works closely with engineers and product leaders to create systems that reduce repetitive manual work while enabling a self-service mortgage process. This approach helps deliver rates well below the national average, which can save clients thousands over the life of a loan.

Rather than simply following established procedures, the team builds and improves systems. Members are expected to execute mortgage operations with high quality while also spotting opportunities to expand automation, improve logic, strengthen design, and reduce operational burden.

The team values thoughtful problem-solvers who understand the purpose behind each step, not just the tools themselves. It also operates as one connected unit with broad visibility across the full origination lifecycle, avoiding traditional silos so it can move faster, identify issues earlier, and adapt quickly.

Role Overview

Wealthfront is looking for a mortgage loan processor to support and scale its mortgage lending operations in New York, NY. In this role, you will help existing Wealthfront clients through the loan process, providing strong service while using the company’s technology and operational tools. This is a chance to contribute to a fast-growing, modern mortgage operation within a highly innovative environment.

Responsibilities

• Review loan files and collect any outstanding items needed before final approval.
• Act as a point of coordination between operations and sales teams during the transaction.
• Order and track supporting documentation required for the loan file.
• Assess applications for completeness and reasonableness, escalating cases when additional review is necessary.
• Manage priorities each day to maintain a positive client experience.
• Oversee an assigned loan pipeline from signed disclosures through closing.
• Communicate clearly with clients throughout the mortgage process.
• Work with third-party vendors to move the application toward final completion.
• Ensure loan processing follows investor requirements and regulatory standards.
• Keep the pipeline, tasks, and goals updated and moving forward proactively.
• Demonstrate company values through day-to-day conduct, decisions, teamwork, and communication.
• Help create a constructive culture that supports accountability, inclusion, flexibility, learning, collaboration, creativity, and enjoyment at work.

Expertise Needed

• Strong client orientation with a business-minded and collaborative approach.
• Deep familiarity with federal and state mortgage regulations, including TRID and HMDA.
• Solid understanding of mortgage products and underwriting standards.
• Ability to work independently while also contributing effectively in a team setting.
• Strong organization and time management skills in a fast-moving environment.
• Clear communication skills with the ability to influence outcomes across different levels of the organization.
• Interest in applying technology to improve business operations.
• Background in retail mortgage loan processing.
• Strong internal and external communication skills.
• Comfort with change and evolving industry practices.

Requirements

• At least 2 years of mortgage processing experience in a retail setting.
• Active Mortgage Loan Originator License.
• Working knowledge of Conventional Conforming and Jumbo loan guidelines.
• Experience in the non-delegated lending space.
• Understanding of state and federal lending regulations.
• Strong customer service skills and interpersonal professionalism.

Compensation and Benefits

The estimated annual salary range for this role is $56,000 to $70,000, plus equity and a discretionary bonus.

Benefits include medical, vision, and dental coverage; a 401(k) plan; generous time off; parental leave; wellness reimbursements; professional development support; an employee investing discount; and additional offerings.

Hiring Process

After an initial conversation with the recruiting team, candidates will complete a take-home assignment that typically takes 15 to 20 minutes. Next, they will meet mortgage operations leaders, followed by a final cross-functional interview round.

About Wealthfront

Wealthfront’s mission is to build a financial system that works for people rather than institutions. The company uses technology to create low-cost, easy-to-use financial products that help modern investors grow and manage their money.

The company began by changing the investment advisory model, making sophisticated strategies more accessible to a digitally native generation. It has since expanded into a broader product set that includes a cash account with high yields and checking features, a zero-commission stock investing account, and automated investing portfolios that use tax-efficient strategies.

Wealthfront serves over 1 million clients and manages more than $90 billion in client savings.

Equal Opportunity

Wealthfront is an equal opportunity employer and values diversity. Employment decisions are made without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Additional Disclosures

All investing involves risk, including the possible loss of principal. Tax-loss harvesting results vary based on a client’s full tax and investment profile, and Wealthfront does not provide tax advice.

The Cash Account is offered through Wealthfront Brokerage LLC, a FINRA/SIPC member and not a bank. Deposits are placed with partner banks that accept and hold them, provide the variable interest rate, and offer FDIC pass-through insurance. Investment management and advisory services, which are not FDIC insured, are provided by Wealthfront Advisers LLC, an SEC-registered investment adviser. Checking features in the Cash Account are provided by Green Dot Bank, Member FDIC, and certain features may have fees or eligibility requirements. Please refer to the Deposit Account Agreement for full details.

The phrase “award-winning products” refers to the company’s reviews page for more information. Wealthfront Corporation oversees Total Client Assets and Trusted Clients through Wealthfront Advisers and Wealthfront Brokerage, both of which are wholly owned subsidiaries of Wealthfront Corporation.