Learning Trainer

Role overview

An opportunity is open for a Learning Trainer to join Amazon Australia’s Learning team at the Lytton, Brisbane Legacy site, which is the city’s only fulfillment centre. In this position, you will coordinate with workplace process trainers, referred to as ambassadors, to provide high-quality training for both new and existing associates.

What you will do

• Design, run, and evaluate training programs for new and seasoned associates.
• Handle training administration tasks, including building, entering, and maintaining training rosters.
• Guide and support ambassadors as they train and coach associates.
• Help review and track the effectiveness of training efforts across the fulfilment centre.
• Learn warehouse processes quickly and build subject-matter expertise in new areas.
• Maintain strong knowledge of safety practices in the fulfilment centre and act promptly when corrective action is needed.
• Support audit readiness and refresher or one-point change training requirements.
• Keep learning spaces and training areas organised and ready for use.
• Work in process paths each week and rotate through different warehouse areas to stay current and identify training gaps or associate barriers.
• Coach associates and help them perform successfully in their roles.

Basic requirements

• Availability to work 38 hours per week, with overtime when needed.
• Relevant experience using clear communication, including experience delivering group training and preparing related communication and training materials.

Preferred qualifications

• Ability to give and receive feedback constructively.
• Strong time management, attendance, and punctuality.
• Excellent verbal and written communication skills.
• Strong problem-solving ability and initiative.
• Forklift licence is an added advantage.

Additional information

Amazon states that it is an equal opportunity employer and does not discriminate based on protected veteran status, disability, or other legally protected status. The company also notes that it supports workplace accommodations or adjustments during the application, interview, and onboarding process for candidates who need them.

Country acknowledgement

Amazon acknowledges the Traditional Custodians of the lands across Australia and recognises their ongoing connection to land, sea, and community. Respect is extended to Elders past and present, as well as to all Aboriginal and Torres Strait Islander peoples.

Company and reference details

Company: Amazon Commercial Services Pty Ltd. Job reference: A10372047.