Customer Service Representative

About the Company

The business focuses on selling electrical goods and electronic accessories through online storefronts.

Role Overview

This full-time, on-site Customer Service Representative position is based in Riyadh. The role is centered on delivering a smooth support experience by answering customer questions, tracking orders, handling concerns, and keeping service quality high.

Core Responsibilities

• Respond to customer queries received through messages and phone calls.
• Track and follow up on customer issues until they are resolved.
• Handle complaints in a professional and customer-friendly manner.
• Coordinate with internal teams to support timely issue resolution.
• Manage order-related inquiries and provide accurate updates.
• Work to maintain strong customer satisfaction levels throughout the support process.

Qualifications & Experience

• A bachelor’s degree in Business Administration, Communications, or a closely related discipline is preferred.
• 0 to 2 years of relevant experience is expected.
• Arabic and English language fluency is an advantage.

Skills Needed

• Clear verbal and written communication
• Strong people skills and customer handling
• Complaint resolution and troubleshooting
• Time management and prioritization
• Ability to perform well in a fast-moving environment
• Microsoft Office proficiency
• Familiarity with CRM tools
• Positive, service-oriented mindset