Channel Program Coordinator

Role overview

Fortra is looking for a proactive, organized Channel Program Coordinator to help run and support its expanding partner business across the Middle East. This position plays an important part in keeping channel programs operating smoothly, assisting with partner onboarding, and providing day-to-day support to the regional sales organization.

The company welcomes people at different career stages and emphasizes meaningful work, collaboration, professional growth, flexibility, and a supportive team culture.

Key responsibilities

• Act as a coordination point for the Middle East channel sales team and help manage daily program tasks.
• Guide partners through onboarding and deal registration steps.
• Handle partner onboarding activities, including access to training resources and partner portals, and support the Channel Account Manager in arranging partner on-site training sessions in the region.
• Visit key regional partners from time to time to review progress and offer support.
• Assist the Channel Account Manager with account mapping activities alongside partners.
• Keep CRM records and partner-portal data accurate and up to date, including tools such as Salesforce and other PRM systems.
• Work with partners and internal teams to ensure responses are timely and program rules are followed.
• Build reports and monitor key performance metrics for channel programs.
• Deliver a high level of service to partners to strengthen engagement and satisfaction.

Requirements

• A bachelor’s degree in Business, Marketing, or a similar discipline, or equivalent practical experience.
• 1 to 2 years of experience in channel sales or channel program coordination, ideally in cybersecurity or technology.
• Strong planning, coordination, and multitasking abilities with careful attention to detail.
• Excellent English communication skills; Arabic language ability is an advantage.
• Comfort using Microsoft Office and familiarity with CRM platforms such as Salesforce is preferred.
• Ability to work both independently and as part of a team in a fast-moving environment.

Additional information

Fortra highlights competitive compensation and benefits, opportunities for personal and professional development, flexibility, and a culture that values teamwork and enjoyment at work.

All qualified applicants will be considered without discrimination based on race, color, religion, sex, national origin, sexual orientation, gender identity, veteran status, or disability status.