Assistant Manager Operations - tMart

About the Role

This position supports the daily running and improvement of tMart operations. The role is focused on keeping workflows efficient, maintaining a high standard of service, and helping frontline teams perform well across areas such as fulfillment, logistics, and store operations. The right person will be practical, detail-focused, and comfortable working closely with teams on the ground while also contributing to better processes over time.

Operational Delivery and Process Support

• Help implement and track operational routines so the business runs efficiently, productively, and with strong service quality.
• Manage day-to-day activity in assigned areas such as dark stores, fulfillment, last-mile logistics, and customer experience.
• Make sure standard operating procedures and company rules are consistently followed.
• Spot operational problems early and resolve them or escalate them quickly when needed.
• Assist with monitoring inventory accuracy, order completion rates, and delivery timelines.
• Carry out regular site visits across the assigned territory to review operations, confirm compliance on the ground, and identify improvement opportunities.

Performance Tracking and Reporting

• Monitor and evaluate core operational metrics including order accuracy, delivery service levels, waste, and productivity.
• Prepare routine updates and reports on operational performance, with clear identification of areas that need attention.
• Support decisions with data, insights, and practical recommendations.

Team Leadership and Coordination

• Guide and support frontline staff to ensure productivity and schedule adherence.
• Assist with onboarding, training, and coaching for operations employees.
• Help build a positive, high-performance working culture.
• Coordinate staffing needs and shift planning based on operational demand.

Process Improvement and Cost Awareness

• Look for inefficiencies and contribute to the rollout of better ways of working.
• Work with the Operations Manager to implement improvement plans and initiatives.
• Support cost-control efforts without compromising service standards.

Cross-Functional Coordination

• Partner with internal teams such as supply chain, category, customer service, and finance to keep operations running smoothly.
• Serve as a contact point for operational concerns and help drive timely closure.

Systems and Data Management

• Use operational systems accurately, including inventory and order management tools.
• Support user adoption of systems and share feedback that can help improve them.
• Maintain accuracy and integrity of data across platforms.

Qualifications

A bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related discipline is required.

Experience

Applicants should have 3 to 5 years of experience in operations, ideally within e-commerce, quick commerce, retail, or logistics. Prior responsibility for frontline teams and day-to-day operational work is important. Exposure to warehouse operations, fulfillment, or last-mile delivery will be an added advantage.

Skills and Tools

The role calls for excellent organization, strong execution, attention to detail, analytical thinking, problem-solving ability, and effective communication. Comfort working in a fast-moving environment is essential, along with proficiency in operational software, Excel, and data reporting. A valid driving license and access to a car are required.

Additional Information

Talabat is part of Delivery Hero Group, a global local-delivery company operating in around 65 countries. The group is headquartered in Berlin, Germany, has been listed on the Frankfurt Stock Exchange since 2017, and is included in the MDAX index.