Verification Officer - Limerick

About SGS

SGS is a global leader in inspection, verification, testing, and certification services, widely known for its focus on quality and integrity. The company employs more than 93,000 people and runs a worldwide network of over 2,600 offices and laboratories, serving major clients across 10 industries.

Role Overview

This opportunity is for a Verification Officer at the Limerick NDLS Centre. It is a fixed-term, specific-purpose, part-time contract. The role sits within the National Driver Licence Service network, which SGS Ireland delivers on behalf of the Road Safety Authority (RSA).

What You Will Do

• Handle driving licence applications within set deadlines while delivering strong customer service and following identity checks, document checks, and NDLSFO business rules.
• Carry out careful review of supporting documents, image captures, and signature uploads in the NDLS Front Office Solution.
• Follow the correct procedures for using the Front Office Solution and dual-screen technology.
• Complete all required in-person and virtual training, keep training records up to date, and submit them as instructed, including mandatory sign-offs issued by the NDLSFO Helpdesk.
• Work in line with the Company Code of Integrity & Professional Conduct and SGS Equality & Diversity policies.
• Maintain a strong working knowledge of SOPs, the procedures manual, and any other reference materials connected to the Verification Officer position.
• Report significant discrepancies, security incidents, or data breaches without delay to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager, and Head of Security.
• Follow company rules covering integrity, mobile phone use, and uniform requirements.
• Be willing to travel to other NDLS centres when needed.
• Work Saturdays as part of a fair rotating roster.
• Help maintain a professional and safe workplace that protects your own health and safety, as well as that of colleagues and the public.
• Take on other duties as needed, as the list of responsibilities may change over time.

Requirements

• Leaving Certificate and/or FETAC Level 5 skills certificate or higher.
• Strong attention to detail and a high level of accuracy.
• Flexibility to adapt to changing needs and schedules.
• Good computer skills, including working knowledge of MS Office.
• Excellent communication and interpersonal abilities.
• Previous experience dealing with the public.
• Friendly, efficient, and customer-oriented approach.
• Ability to work independently or collaboratively within a team.
• Fluent English is required; fluent Irish is an advantage.

Perks and Benefits

• Comprehensive training programme.
• Access to the SGS Campus onboarding platform.
• Employee referral incentive scheme across SGS business lines.
• Ongoing mentoring support for professional growth.
• Progression opportunities.
• Annual tax saver tickets for Rail, Bus, and Luas.
• Bike to Work Scheme.
• Employee Assistance Program with confidential counselling through Spectrum Life.
• Digital wellness platform.
• Benefits rewards hub.
• Pension entitlement after probation is completed.
• 20 days of annual leave, pro rata.

Additional Information

Attention to detail is a critical part of this position, and flexibility is especially important. The role requires computer literacy, strong communication skills, and a professional, customer-focused manner when working with members of the public. The position also calls for the ability to stay organised, follow procedures closely, and handle responsibilities with care and initiative.

Working Conditions

This is an onsite role based in Limerick, County Limerick, Ireland. The position requires flexibility to travel to other centres and regular Saturday working as part of a fair roster.