Team Leader

Role overview

This full-time telesales opportunity is based in Tamil Nadu and is focused on selling health insurance products by phone. The role involves guiding prospects through the product, handling customer conversations professionally, and ensuring a strong customer experience throughout the call.

Eligibility

Applicants should be graduates with 3 to 6 years of relevant experience.

Key responsibilities

• Handle inbound and outbound phone conversations to explain the company’s products and services.
• Use prepared scripts to convert interested prospects into customers.
• Collect customer details and other relevant information accurately.
• Ask the right questions to understand customer needs and product expectations.
• Process product orders in a timely and professional manner.
• Recommend appropriate solutions based on customer requirements.
• Research market opportunities to understand customer demand and improve sales prospects.
• Sell health insurance policies over the phone in line with business objectives.
• Educate customers online about the process of purchasing a health policy.
• Focus on call quality and ensure a positive customer experience.
• Create product presentations and demonstrations for customers when needed.

Experience required

The position calls for 3 to 6 years of experience in telesales or a related customer-facing sales function.

Additional details

This opening is for a telesales / telecaller role with a strong emphasis on communication, persuasion, customer handling, and sales execution.