Sales Manager - HDFC Securities - CHD

Job purpose

This role is focused on running and strengthening the telecalling vendor setup that generates leads and converts them into insurance sales for BSLI. The position is responsible for ensuring that manpower and capacity are used efficiently so the telecalling channel continues to function as an effective sales vertical within the BSLI–HDFC Bank banca partnership.

Role context and key challenges

• One of the major challenges in this role is managing attrition and maintaining the required team size at the vendor end, especially because the market offers many alternative job opportunities.
• The position also requires continuous pressure to meet targets across all HDFCEs and processes, track each lead conversion closely, ensure leads are distributed on time, and coordinate updates and process changes between the internal sales team and the telecalling vendor at short notice.

Key result areas

Telesales management and productivity tracking: Build and standardize the telesales structure so that manpower and capacity are used in the most effective way. Work closely with HDFC bankers to provide channel support and manage the process smoothly.

Vendor team management: Handle hiring, retention, and motivation to keep the team strength at full capacity. Resolve conflicts, maintain team morale, and support the career growth and skill development of direct reportees. Ensure the vendor telesales team remains not only retained but also highly productive.

Sales process, compliance, and control: Make sure the telesales unit follows all internal, regulatory, and compliance requirements. Use the approved sales pitch to improve penetration and coordinate training for telecallers at the vendor end.

Additional information

This job requires strong coordination across internal teams, HDFC bankers, and the vendor partner to keep sales performance on track and respond quickly to changing operational needs.