Room Division Manager

About the Company

The Ned Doha is set inside Doha’s landmark former Ministry of Interior building. It combines historic character with polished luxury and modern design to deliver a distinctive hospitality experience.

The property features seven dining venues, 90 thoughtfully designed guest rooms, sophisticated event spaces, and Ned’s Club, an exclusive members’ club with a rooftop terrace, spa, gym, and a 30-metre outdoor pool.

Role Overview

The hotel is looking for an experienced and hands-on Rooms Division Manager to lead the day-to-day running of all room-related departments. The position focuses on smooth service delivery, strong guest satisfaction, and support for both operational and financial targets across Front Office, Concierge, Housekeeping, and Wellness.

Key Duties

• Manage the daily activities of Front Office, Guest Services, Housekeeping, and Wellness to keep operations running efficiently.
• Help drive room revenue, occupancy performance, and guest experience improvements.
• Coach and support supervisors and team leaders to uphold consistently high standards.
• Review guest comments and online feedback, then act quickly to resolve concerns and raise service quality.
• Work with Sales and Marketing on offers, packages, and guest engagement efforts.
• Ensure all rooms division activities follow hotel policies, safety rules, and quality requirements.
• Support budget management, cost control, and effective use of resources.
• Carry out routine checks of guest rooms and public areas to confirm cleanliness and maintenance standards.
• Resolve guest issues and escalations in a professional and timely way.
• Create a collaborative, accountable, and improvement-focused team environment.

Candidate Profile

• A bachelor’s degree in Hospitality Management or a similar field is preferred.
• Previous supervisory or managerial experience in a hotel Rooms Division is required.
• Strong working knowledge of Front Office and Housekeeping operations is essential.
• Understanding of revenue management concepts is beneficial.
• Experience working with multicultural teams is important.
• Strong leadership, communication, and people skills are needed.
• Ability to juggle multiple priorities in a busy, fast-moving setting.
• Comfort using hotel management software and Microsoft Office tools.
• Strong analytical and problem-solving ability with a guest-first mindset.
• Commitment to delivering high service standards and excellent guest care.

Compensation and Benefits

• Annual tax-free salary of QAR 290,400.
• 21 calendar days of annual leave and 11 paid public holidays.
• Sick leave in line with Qatar Labour Law.
• Private medical insurance for the employee.
• End-of-service benefits.
• Free meals at the team restaurant for breakfast, lunch, and dinner.
• Special hotel and dining discounts for the employee, family, and friends.
• Training, development, and career growth opportunities.
• Recognition and reward programmes.
• The chance to work at one of Doha’s most iconic lifestyle destinations.

Culture

The Ned Doha places strong value on inclusion, respect, and opportunity. The workplace is built to help every team member grow and succeed, while continuing to improve together.

How to Stand Out

This is an opportunity for a motivated hospitality leader to take charge of rooms operations in a prestigious Doha destination and help shape a high-performing guest experience.