Manager (HR Experience)

Role overview

You will join a team responsible for delivering integrated employee support services and centralised corporate services across multiple MINDEF offices. The role focuses on managing HR service delivery and driving improvement initiatives with a digital transformation angle to strengthen administrative support for staff working at different locations.

Key responsibilities

• Oversee the delivery of integrated employee HR services, including end-to-end onboarding support across various MINDEF office sites.
• Plan and execute service enhancement initiatives, especially those that use digital tools to improve HR administration.
• Handle service processes and system workflows to improve operational efficiency.
• Shape service journeys to lift business performance measures such as case turnaround time and customer satisfaction.

Challenges in the role

• Coordinating service delivery across several office locations while keeping standards and service quality consistent.
• Finding the right balance between digitalisation efforts and existing operational needs.
• Supporting smooth changeovers during system rollouts and implementations.

Requirements

• A qualification in Human Resource, Business Administration, or a closely related field.
• Minimum 3 years of relevant experience in a service-based role; experience in HR operations or service delivery will be an advantage.
• Project management experience is helpful.
• Strong service mindset with an interest in innovation and digitalisation.
• Good interpersonal abilities and clear communication skills.

Additional information

Applicants without prior experience may also be considered. The appointment package will depend on the selected candidate’s experience. Only shortlisted applicants will be contacted.