Front Office Supervisor

About the Company

Minor Hotels is a major accommodation group in Australasia, with more than 70 properties in the region and a worldwide footprint of 560 properties spanning over 58 countries. Its portfolio includes Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, with operations across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining the organisation means becoming part of a broad, growing international business with room to build a long-term career.

The company places strong emphasis on its people, investing in development to help team members progress professionally. Employees are valued within a close-knit group that focuses on delivering excellent guest experiences and maintaining a positive workplace culture.

Role Overview

Due to an internal promotion, Oaks Queenstown Shores is seeking a full-time Front Office Supervisor with solid front office experience, strong leadership ability, and a genuine commitment to outstanding guest service.

Key Duties

• Guide and assist the front office team to create memorable guest experiences and ensure every guest receives a friendly welcome.
• Act as a positive example for others, applying your knowledge to encourage the team and uphold high service standards.
• Monitor and complete daily operational tasks with accuracy and efficiency.
• Handle guest check-ins and check-outs smoothly so arrivals and departures run without disruption.
• Respond to guest concerns quickly and professionally, with the aim of preserving strong satisfaction levels.

Working Pattern

The roster rotates across Monday through Sunday. Scheduled shifts fall between 7:00am and 11:00pm. An immediate start is available.

Candidate Profile

To perform well in this position, you should bring proven leadership skills and the ability to manage and encourage a team. Previous supervisory experience is advantageous. A strong background in hospitality, preferably in a hotel or resort environment, is also important, along with a clear understanding of guest service expectations and day-to-day operations.

You should be highly customer-focused, able to remain professional and positive in demanding situations, and capable of managing your time effectively to keep priorities on track. A polished professional appearance is expected. Flexibility to work weekends and adapt to changing schedules is required based on business needs.

Additional Information

Minor Hotels offers a range of benefits designed to support career progression, wellbeing, and work-life balance.

• Career development support through learning and training programs.
• 50% discount on stays at Minor Hotels properties across Australasia, plus 20% off for friends and family.
• Access to global accommodation discounts across the company’s hotel brands.
• Cashback and savings through retail rewards at more than 400 leading retailers in Australia and New Zealand.
• Discounted entertainment options and activities.
• Special health insurance offers and workplace banking benefits.
• Parental leave and birthday leave.
• Employee assistance program and tailored wellness support.

Eligibility

Applications are only being considered from candidates who already have the right to work in New Zealand.