Customer Support Representative

About the Company

Policybazaar is India’s biggest insurance broker and has been working since 2008 to make insurance easy to understand and accessible for people across the country. The platform serves more than 80.5 million registered users and has built a strong position in the digital insurance aggregator space. It supports insurance needs across health, life, motor, and corporate products through partnerships with over 50 insurers.

The company has issued over 44.3 million policies and has helped protect 9 million families against death, disease, and disability. With 24x7 online support and assistance from more than 6,000 advisors on the ground, it aims to provide a smooth experience from policy purchase to claim settlement. Policybazaar also has an average customer rating of 4.4 stars and more than 23 million app downloads.

The organization is aligned with IRDAI’s goal of “Har Family Hogi Insured by 2047” and focuses on making insurance simple, transparent, and effective for every customer.

Job Overview

Policybazaar is hiring customer-focused professionals for its Customer Service team in Gurugram. The role involves speaking with customers, answering their questions, resolving concerns, and helping maintain a high level of customer satisfaction. This is an on-site position in Gurugram, Haryana.

Work Details

Location: Gurugram, Haryana only (on-site)

Working days: 6 days a week with rostered off days

Joining preference: Immediate joiners preferred

Salary: INR 2.5 LPA to 4 LPA plus incentives

Key Responsibilities

• Respond to incoming and outgoing calls to address customer questions and concerns.
• Share correct information about insurance policies, premium calculations, and policy status updates.
• Forward unresolved issues to the right internal team and follow up until closure.
• Keep customer details current by updating records in the CRM system.
• Deliver a professional, helpful customer experience and support issue resolution.
• Work toward daily, weekly, and monthly targets assigned by the team leader.

Required Skills and Profile

• Strong spoken and written communication skills in English and Hindi.
• Ability to handle customer issues calmly, politely, and efficiently.
• Working knowledge of computers, MS Office, and email.
• Patience and empathy when dealing with upset or difficult customers.
• Experience in customer support is preferred.
• Both freshers and experienced candidates may apply.
• Graduation is mandatory.

Additional Information

Contact person: HR Neetu Mehta

Contact number: 7042547373

Email: neetumehta@policybazaar.com

Communication preference mentioned: WhatsApp on 7042547373 or email your resume.

Language preference mentioned in the source: Malayalam/English.

Note: The source also mentions that the company is looking for immediate joiners.

Terms and Conditions

This role requires on-site attendance in Gurugram, Haryana.

Working schedule is 6 days per week with roster-based weekly off.

Compensation is listed as 2.5 to 4 LPA along with incentives.

No opening count, application deadline, or joining date was specified in the source.