Client Lead

Role overview

This fully remote Client Lead position is centered on owning a key enterprise account end to end. You will serve as the main daily contact for the client while coordinating internal teams to keep delivery on track, communication clear, and commitments met. The role is aligned to US Eastern Time and is based in Canada.

Key accountabilities

• Take full ownership of a high-value enterprise client relationship and act as the primary point of contact on a day-to-day basis.
• Work closely with product, engineering, delivery, and operations teams to make sure client commitments are completed accurately and on time.
• Turn client needs into well-defined priorities, practical action plans, and organized delivery processes.
• Track account health, spot risks or blockers early, and lead corrective action before issues grow.
• Handle account planning, including roadmap coordination, renewals, and expansion opportunities.
• Prepare and oversee client reporting and performance insights so the outputs are useful and focused on value.
• Manage escalations and incidents with composure, keeping communication clear and driving quick resolution.
• Look for ways to improve delivery efficiency by using modern tools and AI-supported workflows.

Requirements

• At least 3 years of experience in enterprise client management, account management, or customer success within a technology or SaaS setting.
• Ability to manage complex projects involving multiple stakeholders in demanding, fast-moving environments.
• Strong verbal and written communication skills, with the ability to make technical or operational topics easy to understand.
• Demonstrated experience working across product, engineering, and operations functions.
• Strong analytical thinking, problem-solving ability, and a proactive sense of ownership.
• Willingness to work US Eastern Time hours regardless of location.
• Genuine interest in basketball and familiarity with major US sports cycles such as the season, playoffs, and drafts.
• Ability to predict client needs and work independently with minimal supervision.
• Background in SaaS, digital media, or sports-related accounts would be a plus.

Benefits

• Competitive compensation of up to USD 80,000 per year on a full-time contractor arrangement.
• Remote-first setup with global flexibility, while following US Eastern Time hours.
• Chance to work with major global sports brands and other high-profile accounts.
• Exposure to live, high-impact sports moments such as playoffs, drafts, and major league events.
• Modern work environment that uses AI tools to support efficiency and performance.
• Strong autonomy and ownership over an important strategic client relationship.
• Opportunity to collaborate across product, engineering, and commercial teams in a fast-growing SaaS business.

Hiring process and data notice

Applications are reviewed through an AI-supported matching process designed to assess fit against the role’s core requirements in a quick, objective, and fair way. A shortlist of strongest matches is then shared with the hiring company, which handles interviews, assessments, and final hiring decisions internally.

By applying, candidates acknowledge that personal data will be processed to evaluate suitability and share relevant information with the employer, under applicable privacy laws including GDPR. This processing is based on legitimate interest and pre-contractual steps. Applicants may request access, correction, deletion, or objection to processing at any time.

AI tools may also be used to support parts of the hiring workflow, including resume review, application analysis, and identification of possible inconsistencies or verification signals. These tools assist the recruitment team but do not replace human judgment, and final decisions are made by people.