Butler

About the Role

Miraval The Red Sea in Umluj, Saudi Arabia is looking for a Butler to serve as the main contact for guests throughout their stay. The role centers on delivering highly personalized, discreet, and intuitive service in a luxury wellness setting where every interaction is designed to support comfort, mindfulness, and memorable experiences.

About Miraval Resorts & Spas

Miraval Resorts & Spas is a globally known luxury wellness hospitality brand with destinations in Arizona, Massachusetts, Texas, and Saudi Arabia. The brand blends wellbeing activities, spa treatments, mindfulness, fitness, outdoor experiences, culinary offerings, and tailored wellness journeys to create meaningful and lasting positive impact for guests.

What You Will Do

• Oversee the guest experience from pre-arrival preparation through check-out and follow-up after departure.
• Develop strong guest relationships and stay ahead of individual preferences and expectations.
• Manage arrivals, check-in support, villa introductions, and departure coordination.
• Stay in regular contact with guests to ensure a smooth and personal stay.
• Arrange dining and spa bookings, wellness schedules, custom itineraries, transport, airport transfers, in-villa dining, special amenities, housekeeping preferences, laundry, celebrations, and VIP requests.
• Act as the dedicated contact person for assigned guests and answer requests with speed, professionalism, and care.
• Share informed recommendations about resort facilities and experiences.
• Work closely with Housekeeping, Engineering, Culinary, Spa, Recreation, and Front Office teams to keep villas aligned with Miraval standards for cleanliness, amenities, guest preferences, and maintenance.
• Handle service recovery by resolving concerns quickly, taking ownership, and ensuring proper follow-through.
• Keep accurate and confidential records of guest preferences, requests, itineraries, and interactions.

Candidate Profile

The ideal candidate is proactive, service-led, highly organized, calm in busy situations, adaptable, solution-focused, respectful of privacy, and comfortable working in a multicultural environment.

Requirements

• Prior experience in Butler Service, Concierge, Front Office, Guest Relations, or luxury hospitality.
• Strong spoken and written English communication.
• Excellent interpersonal and communication abilities.
• Good organizational skills with the ability to manage multiple tasks at once.
• Professional presentation and a positive, polished attitude.
• Computer literacy.
• Willingness to work flexible shifts, including weekends and public holidays.
• Preference for candidates with experience in luxury hotels or resorts.
• Knowledge of Opera PMS and POS systems is an advantage.
• Additional language abilities are preferred.
• A Hospitality Degree or Diploma is preferred.

Why Join Miraval

• Competitive pay package.
• Accommodation and transportation provided by the company.
• Duty meals.
• Medical coverage.
• Annual leave and a flight ticket as per company policy.
• Training, learning, and development opportunities.
• Career advancement within Hyatt and Miraval Resorts & Spas.
• Supportive and inclusive workplace culture.

Culture and Hiring Process

Miraval values kindness, respect, collaboration, and wellbeing as the base of its hospitality culture. The company promotes diversity and aims to maintain an inclusive environment where colleagues can grow and succeed. The hiring process includes application review, HR screening, a departmental interview, and final selection. Only shortlisted applicants will be contacted.

Privacy Notice

By applying, you agree that Miraval Resorts & Spas may use your personal information for recruitment purposes only. Applications are treated confidentially in line with applicable privacy laws and internal company policies.

Join the Team

This position is an opportunity to contribute to a leading luxury wellness destination in the Red Sea area while helping create transformative guest experiences through exceptional service.