Benefit Manager

About the Role

HM Revenue & Customs (HMRC) is seeking a dynamic Benefits Manager to join their team in Leeds, England. This role is pivotal in driving significant change within tax administration and contributing to HMRC's mission to be a leading project delivery department. You will be instrumental in identifying, quantifying, and tracking the realization of benefits that justify program and project investments, ensuring a robust approach to benefits measurement and achievement.

Job Summary

As a Benefits Manager, you will proactively manage the benefits lifecycle for programs and projects. Your primary responsibility will be to ensure that the business case benefits and outcomes are delivered. You will champion best practices in benefits management, establish clear standards, and foster strong collaborative networks across various teams. Developing Benefits Realization Plans, identifying risks to benefit realization, and proposing mitigation strategies will be key aspects of your role. You will also coordinate workshops, brief stakeholders, and work closely with the Portfolio Office to enhance benefits management practices. A critical part of this role involves interrogating data, challenging assumptions, and making evidence-based decisions to maximize identified benefits in line with the HMRC framework.

Key Responsibilities

• Lead benefits management initiatives and collaborate with stakeholders to achieve business case benefits and outcomes.
• Develop and promote best practices, standards, tools, and processes for benefits management.
• Cultivate strong professional networks within the program and across multi-functional teams.
• Create Benefits Realization Plans for all change activities and manage change control processes.
• Identify potential risks to benefits realization and develop effective mitigation strategies.
• Collaborate with stakeholders to ensure all benefits are identified, mapped, understood, owned, and maximized.
• Organize workshops to validate dependencies and disbenefits, securing stakeholder agreement and approval.
• Prepare key stakeholders and boards for benefits reviews.
• Engage with the Portfolio Office to improve benefits management best practices.
• Ensure benefits are identified, quantified, owned, and maximized according to the HMRC framework.

Person Specification

• Demonstrated experience in identifying, tracking, and realizing project benefits across various project types.
• Proven ability to resolve complex issues related to departmental ways of working for Benefits Management.
• Experience working on projects or programs of high complexity.
• Strong interpersonal skills and a track record of effective stakeholder management, including the ability to support, challenge, and guide stakeholders towards quality outcomes.
• Experience in data interrogation, challenging assumptions, and making evidence-based decisions.

Desirable Criteria

• Possession of APMG Managing Benefits Foundation certification or active pursuit of it.

Additional Information

This role is based in Leeds, England. Please note that some HMRC sites are transitional, and future relocation to new buildings may be required as per the company's location strategy. Successful applicants may be eligible for a Moves Adjustment Payment if they are current HMRC colleagues relocating from Bradford. The selection process will utilize the Success Profiles method, assessing Behaviours (Changing and Improving, Communicating and Influencing, Making Effective Decisions) and Experience. Applications require a name-blind CV and a 750-word Personal Statement detailing how you meet the essential criteria, with an optional 250-word statement for desirable criteria. A reserve list may be maintained for up to 12 months. Merit lists will be created for specific locations. Criminal record checks will be conducted. HMRC operates hybrid working, with an expectation of 60% office time. Reasonable adjustments can be requested during the application process. Technical support is available for application issues. Existing HMRC contractual homeworkers may be considered, with occasional office attendance required. Customer-facing roles require the ability to converse fluently in spoken English and/or Welsh. Plagiarism and cheating in applications will result in withdrawal. Recording of interviews is prohibited without explicit consent.