Account Manager

About the company

Proof is a fast-growing legal technology business launched in 2017. Its platform is used by thousands of law firms and has maintained average growth of more than 10%. The company’s marketplace makes legal services more transparent, efficient, and accessible for law firms and people representing themselves. Its core offerings are Service of Process and E-Filing, and it supports more than 3,000 law firms across the United States, along with many self-represented parties.

The team is looking for people from varied backgrounds who want to help improve access to legal services and support a more affordable and efficient system.

About the role

This position is for an experienced account professional who is comfortable working directly with clients in the field. It is a remote role that requires frequent travel, making it a strong fit for someone who enjoys visiting customers, learning how they operate, and acting as a trusted advisor.

You will manage relationships with some of the company’s largest and most complex Property Management accounts. The main focus will be keeping clients engaged, growing existing business, and increasing adoption of the company’s product suite.

This is an important role in shaping partnerships with major property management portfolios in the U.S. while ensuring a high standard of service.

Key responsibilities

• Take full ownership of a portfolio of major Property Management clients across the United States.
• Develop strong, advisory-style relationships with executives, regional leaders, and onsite teams.
• Serve as the main contact for both strategic discussions and everyday account needs.
• Run quarterly business reviews, on-site meetings, and performance check-ins on a regular basis.
• Strengthen retention by providing proactive, hands-on account support and reducing churn.
• Spot and pursue opportunities for expansion, upselling, and cross-selling.
• Make sure clients understand existing capabilities as well as newly launched products.
• Create account plans that identify risks, opportunities, and potential growth paths.
• Work closely with Product, Operations, and Support teams to resolve issues and improve workflows.
• Represent client needs internally and help translate operational challenges into actionable improvements.
• Track usage trends and address adoption gaps before they become larger problems.
• Share customer insights, market trends, and product feedback with company leadership.
• Travel regularly to meet property management portfolios and regional teams.
• Lead trainings, on-site workshops, and relationship-building sessions.
• Participate in industry conferences, customer events, and summits when needed.

Requirements

• At least 4–6+ years of experience in account management, customer success, or another client-facing field role.
• Demonstrated success handling large, complex accounts or multi-location customers.
• Willingness and ability to travel extensively, roughly 25% of the time.
• Strong communication skills paired with a high level of emotional intelligence.
• Comfort in a customer-first environment and confidence in managing escalations.
• Ownership-driven mindset, with the ability to treat each account as if it were your own business.
• Prior exposure to property management, proptech, legal tech, or operationally complex customer portfolios is preferred.
• Experience supporting renewals, expansion efforts, and cross-functional customer initiatives is preferred.
• Ability to facilitate structured QBRs and senior-level review meetings is preferred.
• Experience in a fast-paced startup or scale-up setting is preferred.

Compensation and benefits

The role offers a base salary of $100,000–$130,000 plus variable commission, with on-target earnings of about $180,000. Employees may also be eligible for the company bonus plan.

This is a full-time remote salaried position with medical, dental, vision, disability insurance, and a 401(k). The company also offers flexible time off, including paid planned time, sick time, and paid holidays.

Additional information

The company participates in E-Verify. More information is available through the Participation and Right to Work Posters.