Most business nowadays, particularly small to medium ones are opting to outsource their administration tasks to virtual receptionists or assistants instead of employing an in-house assistant to work full-time.

Virtual receptionists (VRs) are simply contractors who work remotely or in a separate location from the company they’re working for.  They provide an array of services which include mail forwarding, answering class and other administrative tasks. Take a look at the services provided by

In this read, we are going to look at both virtual and in-house receptionists by weighing the ups and downs of each. This should help you decide which solution is better for your business.

The Cost

Generally, virtual receptionists are more cost-effective for small to medium businesses. If you really think about it, getting an in-house receptionist can be relatively costly. You will not only need to pay them a salary but also factor in holiday entitlement, sick pay and many other employee benefits. Virtual receptionists do not need all these. Also, getting an in-house assistant means that you will have to pay for office equipment and training. For most small and medium businesses, this is just unaffordable and can be a huge waste of resources. As such, it’s usually better to pay a monthly fee for virtual receptionist services. They will do the same work but in a cost-effective manner.


Most virtual assistants provide extend hours of cover, like out of office hours, round the clock, weekend and even holiday services which is important especially if you’re running a global business. Your clients, both existing and potential will be happier knowing that they can get in touch with your business whenever they wish.

The virtual assistant will take messages on your behalf, and you’ll never miss an important phone call. If you run your business remotely, then you certainly know how hard it can be to separate work from your personal life. However, by availing the services of a virtual receptionist, your life will be a bit easier. In-house assistants are unable to provide such cover unless you hire an entire admin team, which can be extremely costly.


Training an in-house receptionist is not only costly but time-consuming and can feel like a waste of resources if the person doesn’t stick around for long. Virtual assistants don’t have to be taken through this stage as they are already trained and have adequate experience, knowledge, and skills to do an excellent job. You’ll not only not have to implement training programmes, but you will get instant access to client service skills that you probably don’t have yourself.


If you run your company remotely, then hiring an in-house receptionist doesn’t make much sense. A virtual assistant can handle all your company’s requirements and needs. However, if you have a commercial office space, the advantage of getting an in-house assistant is physical presence. They will be there to greet and handle any client inquiries, tackle filing and any other administrative tasks that need to be done on-site.

That being said, it’s clear that virtual receptionists’ services are best for people who run their companies from home. That’s because it enables them to benefit from having an assistant that can handle their administrative tasks, without incurring the costs that they are trying to avoid by working remotely.

Physical presence is the primary benefit of in-house receptionists and something that big companies can enjoy. As for small businesses, this isn’t necessary.

Final Words

After taking a look at the advantages and disadvantages of both options, it is evident that for small and home-run companies, outsourcing admin tasks to virtual receptionists is more beneficial. It is not only more cost-effective, but it provides you with access to a trained and experienced workforce, without wasting time on a lengthy recruitment process and even training program. Virtual assistants provide all the benefits of their in-house counterparts at just a fraction of the cost.