Property Manager

Company Overview

Progress Hospitality is an expanding hospitality business that focuses on keeping properties comfortable, efficiently run, and known for positive guest experiences. The organization places a strong emphasis on dependable service, cleanliness, and quick response across its locations. It encourages employees to take ownership of their responsibilities, contribute ideas, and help improve day-to-day operations. Professional conduct, integrity, and customer-focused service are core values, supporting long-term career growth in hospitality.

Role Overview

This full-time, on-site position in Surat is responsible for the smooth day-to-day running of the property. The Property Manager will oversee housekeeping and maintenance coordination, make sure guest units and common spaces meet company quality standards, and monitor safety and security processes. The role involves handling communication with tenants and guests, managing check-ins and check-outs, resolving concerns or complaints, and maintaining strong satisfaction levels. It also includes working with vendors, maintaining inventory and supply records, assisting with budgets and basic financial reports, and ensuring alignment with company policies and local regulations. The role requires close collaboration with leadership to improve operations while protecting the brand’s service standards.

Responsibilities

• Oversee daily property operations and ensure the site runs smoothly.
• Coordinate housekeeping, maintenance, and vendor-related activities.
• Keep common areas and guest accommodations maintained to company standards.
• Manage guest and tenant communication, including arrivals, departures, concerns, and service requests.
• Respond promptly and professionally to issues, complaints, and emergencies.
• Monitor safety, security, and compliance practices across the property.
• Track inventory, supplies, and operating needs for the site.
• Support budgeting activities and prepare simple financial or operational reports.
• Work with leadership to introduce improvements in property operations.
• Help ensure all activities follow company policies and local rules.

Qualifications

Applicants should bring a solid mix of property operations knowledge, guest-facing communication skills, and administrative capability. Experience in hospitality or property management is preferred, particularly in roles where work is done on-site. A background in hospitality management, business, or a related field is helpful. The position also calls for comfort with office software and property or booking systems, or the ability to learn them quickly. Candidates should be able to work flexible schedules, including weekends or evenings when needed, and be present in Surat.

Requirements

• Practical experience in property operations, facilities coordination, housekeeping, or maintenance oversight.
• Strong verbal and written communication skills for dealing with guests, tenants, vendors, and internal teams.
• Good organizational and time-management abilities to manage multiple priorities and follow up on tasks.
• Ability to handle basic budgeting, expense tracking, and simple administrative reporting.
• Calm problem-solving approach with sound judgment in conflict resolution and emergency situations.
• Working understanding of safety, security, and compliance practices in hospitality or property settings.
• Comfort using standard office tools and property management or reservation systems, or willingness to pick them up quickly.
• Prior exposure to hospitality, property management, or a closely related field is preferred.
• Flexibility to work evenings, weekends, or other required hours as the operation demands.
• Must be available to work on-site in Surat, Gujarat, India.

Preferred Background

A diploma or degree in hospitality management, business, or a similar discipline is considered an advantage.

Additional Information

This is a full-time, on-site role based in Surat. No stipend or salary details were provided in the source.