Maintenance Manager

Role Overview

JnS Education is seeking a Maintenance Manager to oversee student records, performance tracking, team coordination, and student-facing education sales and counselling activities. The role involves handling inquiries, guiding applicants through overseas education choices and admission steps, and maintaining strong service standards while meeting performance targets.

Key Responsibilities

• Keep student records complete, accurate, and up to date as needed by management.
• Carry out evaluations, review outcomes, and share constructive feedback based on findings.
• Track performance against KPI targets and make adjustments when required.
• Report to management on the sale of education services to prospective students.
• Accept assignments from the line manager and submit monthly student conversion figures.
• Assess and manage employee performance.
• Support a secure and safe workplace environment.
• Respond to student questions and resolve complaints professionally.
• Generate leads and distribute them to team members for follow-up.
• Build and maintain positive relationships with prospective students through school visits and social media.
• Advise potential students on foundation, undergraduate, and postgraduate study options across the UK, USA, Canada, Malaysia, and Australia.
• Conduct one-to-one and group counselling sessions to support students with academic and career planning.
• Assist students in choosing suitable universities and programs based on their needs.
• Work effectively under target-driven pressure and communicate confidently with students.
• Guide students through university and college application and admission processes.
• Handle enquiries from prospective students and convert interest into education service sales.
• Follow all reasonable instructions from the employer, management, or designated supervisor.
• Perform assigned duties diligently and competently in line with company expectations.
• Comply with the employer’s code of conduct and policies, and act in the employer’s best interests at all times.
• Do not take up any additional business or employment without prior approval from the employer.

Qualifications and Experience

• A graduate or postgraduate degree in any discipline from a recognized institute or university.
• 4 to 5 years of experience as a Senior Education Counsellor or Branch Manager.
• Strong understanding of international education systems, including Cambridge and American curricula.
• Working knowledge of preparing students for credibility interviews and assessing statements of purpose.
• Updated knowledge of student visa processes for the UK, USA, Canada, and Australia is essential.
• Familiarity with international pathway providers is an added advantage.
• Ability to work independently as well as collaboratively within a team.

Skills Required

• Excellent verbal and written communication in English and Arabic
• Personal computer proficiency
• Experience in training and study abroad education
• Strong time management

Additional Terms

You are expected to carry out the duties listed above along with any other reasonable tasks assigned by the employer or supervisor, while following the company’s rules and policies. Outside employment or other business activity is not permitted without prior approval.

Location

Dubai, Dubai, United Arab Emirates

Company

JnS Education