Learning Management System (LMS) Coordinator

About TAFE Queensland

TAFE Queensland is the state’s largest and most established vocational education and training provider, with more than 140 years of experience delivering practical, industry-aligned training. Its learning is offered on campus, online and in workplaces, helping students gain the skills needed for lasting careers while supporting communities and local industry.

As part of TAFE Queensland, you will join a skilled workforce that works closely with industry and focuses on best-practice, innovative training.

Role overview

As the Learning Management System (LMS) Coordinator, you will lead the LMS team by coaching, guiding and supporting staff to deliver a high-quality experience for internal and external clients. The role also plays a key part in encouraging the use of digital learning tools across education teams to support program delivery and organisational goals.

This role reports to the Manager, Product Services. It is a permanent, full-time position based mainly at either Cairns or Townsville Campus, with the possibility of working at other TAFE Queensland campuses as required.

Key responsibilities

• Oversee day-to-day team activity while coaching, motivating and mentoring LMS staff.
• Coordinate the creation and release of course shells, unit offerings, student hubs and orientation materials within set timeframes for educator and student access.
• Work with Educational Team Leaders and educators to ensure the LMS product is dependable, meets client expectations and supports quality outcomes.
• Represent the region in local and statewide network meetings and communicate relevant updates to stakeholders.
• Support the transition of existing practices to the appropriate learning management system by engaging stakeholders throughout the change process.
• Design and document clear local help desk support processes.
• Coordinate regional help desk assistance for LMS users and educators.
• Arrange online and blended course materials, related products and activities where master product content is unavailable.
• Oversee reconciliation of relevant data storage tasks.
• Prepare reports on LMS usage, access, statistics and course analytics.
• Review analytics for inconsistencies, identify possible issues and report findings.
• Help develop procedures, work instructions, forms and online/blended course materials in line with the organisation’s quality assurance framework.
• Contribute to better business processes and working practices.
• Keep knowledge current in relation to online learning products and associated information technology systems.
• Support transformation and cultural change by modelling the organisation’s values of Showing Initiative, Working Together, Focusing on our Customer and Taking Responsibility.

Selection criteria

• Experience working in a registered vocational training environment.
• Proven background in administering and maintaining learning management systems within an education and training setting, including related hardware and software, and using that knowledge to develop online learning products.
• Ability to adapt quickly, show initiative and remain effective in a fast-moving and changing environment.
• Strong planning, organising, analytical and problem-solving skills, with evidence of efficient and high-quality delivery.
• Well-developed interpersonal and communication skills, with the ability to consult widely and work collaboratively to meet team and organisational objectives.
• Ability to manage personal and team time effectively through scheduling, prioritising and delegating.

Highly desirable

• Experience in the Australian vocational education and training sector, including knowledge of training packages, units of competency and compliance obligations.
• Practical experience supporting the development and maintenance of training products and online delivery aligned to training package requirements.
• Working knowledge of D2L Brightspace (Desire2Learn), including course administration and user support.

How to apply

Applicants should submit their application through the TAFE Queensland Recruitment Portal and include a detailed resume, a cover letter addressing the selection criteria above (maximum two pages in total), and the contact details of two referees, including one current supervisor.

Additional information

Closing date: 13 July 2026

Job reference number: TQ2026-553

For further information, contact Angela Lauder, Manager - Product Services, at angela.lauder@tafeqld.edu.au.

Occupational group: Administration