Dispatcher

Role overview

TouchPoint Support Services is looking to add full-time Dispatchers at Ascension Sacred Heart Hospital in Pensacola, Florida. This role supports patient transportation by coordinating requests, monitoring movement, and helping ensure smooth, timely service for patients, families, visitors, and staff.

Work location and schedule

The position is based at Ascension Sacred Heart Hospital, 5151 North Ninth Avenue, Pensacola, FL 32504. Applications are accepted online only. The schedule is full time, with days that may change as needed. Typical hours are 7:00 AM to 3:30 PM, and rotating weekends plus holidays are required. More schedule details are shared during the interview.

Compensation

This position offers a fixed pay rate of $16.00 per hour.

What the job involves

You will coordinate and track patient transportation activity by handling incoming transportation requests accurately and promptly. The role combines dispatch support, customer service, and direct coordination with transport staff and other departments to keep operations running efficiently.

Key duties

• Provide attentive, one-on-one customer service to patients, visitors, and staff.
• Use knowledge of patient transport basics, infection control, and safe body mechanics.
• Apply dispatcher processes, explain transport activity, and assist with transport-related coordination.
• Oversee transport operations so tasks are completed on time and service standards are met.
• Monitor availability, task completion, and any service or workflow issues, then follow up as needed.
• Make sure requests are handled efficiently based on departmental priorities and patient appointment timing.
• Act as a communication bridge between Patient Transportation and other hospital departments.
• Issue, collect, and distribute pagers, and monitor daily sign-in/sign-out procedures.
• Build positive working relationships with patients, families, visitors, and hospital teams.
• Maintain accurate and timely dispatching to support maximum staff productivity.
• Address complaints or concerns from patients, visitors, staff, or employees and suggest solutions for recurring issues.
• Carry out additional duties as assigned.

Experience and preferred background

Previous experience in housekeeping, call center work, or customer service is preferred. The employer also states that candidates who are willing to learn will be trained.

Benefits and perks

Associates may be eligible for a range of benefits. Full-time and part-time associates can receive retirement planning, an associate shopping program, wellness programs, discount marketplace access, identity theft protection, pet insurance, and voluntary benefits such as critical illness, accident, hospital indemnity, legal services, and auto/home program options. Full-time associates also receive medical, dental, and vision coverage, life insurance/AD, disability insurance, commuter benefits, an employee assistance program, and flexible spending accounts. Paid and/or unpaid time off may also be available according to applicable laws. Some locations, including Washington State, Maryland, or remote roles, may have specific paid time off details published by the employer.

Additional information

TouchPoint Support Services is part of Compass Healthcare and focuses on hospitality-oriented support for patients, families, and visitors in health system settings. The organization emphasizes service, teamwork, quality, and helping others with care and consistency. It is an equal opportunity employer and considers applicants fairly regardless of protected characteristics. Candidates must be able to perform the essential functions of the job with or without reasonable accommodation. Some positions may require a Florida Level 2 background screening. The employer also notes that it maintains a drug-free workplace. Applications are reviewed on an ongoing basis until all openings are filled, and applicants who are not selected because the role has been filled may be considered for future openings and are welcome to reapply.