Customer Service Representative

Job Overview

Zephyra CO is looking for a Customer Service Representative to be the first point of contact for customers. The position focuses on answering questions, solving concerns, and delivering a courteous, polished experience through email, chat, and phone.

This opportunity suits someone who is caring, thorough, and genuinely motivated to support others.

Core Responsibilities

• Handle customer questions and requests across email, chat, and phone with prompt, professional communication.
• Address complaints, concerns, and service requests accurately while showing empathy.
• Log customer conversations and case details carefully in CRM software.
• Pass more complex matters to senior support staff or management when required.
• Explain products or services in a clear and confident way.
• Gather feedback from customers to help improve service quality and the overall experience.
• Collaborate with internal teams to resolve issues smoothly and efficiently.

Qualifications

Applicants should have at least a high school diploma or an equivalent qualification, although an Associate’s or Bachelor’s degree is preferred. A minimum of 6 months’ experience in customer service, support, or another client-facing role is required. Strong written and spoken communication, the ability to juggle multiple tasks in a busy setting, basic computer skills, and familiarity with CRM systems are important. Good problem-solving ability and active listening are also essential.

Preferred Background

Experience in customer experience or customer success roles is an advantage. Bilingual candidates are welcome, though this is not mandatory. Prior experience in remote work or digital support environments is also beneficial.

What’s Offered

The role includes pay aligned to experience, remote work flexibility, training support, career growth opportunities in customer experience or operations, and a positive team environment built around learning and development.