Customer Relations Executive

Role overview

Marina Bay Sands is seeking a Customer Relations Executive to support casino guests throughout their visit. The role focuses on delivering attentive, high-quality service, coordinating guest arrangements, and helping create a smooth and memorable experience.

What you will do

• Deliver attentive and engaging service to casino guests while handling their requests and needs.
• Coordinate guest trip details such as hotel bookings, transportation, and dining, and follow up promptly to ensure everything is arranged smoothly.
• Lead guided familiarisation tours of the MBS Casino for guests.
• Explain relevant programmes and their terms and conditions to prospective Paiza players.
• Spot promising gaming patrons proactively and work with the Market Development Sales Team on host management.
• Offer tailored service and build strong relationships with assigned patrons.
• Reach out to guests through telemarketing calls and invite them back for repeat visits, events, and promotions.
• Work closely with teams such as Sales, Transportation, Hotel Operations, Cage, and Table Games to address guest feedback and improve service quality.
• Support the delivery of special events and promotional activities.
• Follow organisational policies, guidelines, and regulatory requirements in all duties.
• Take on additional related tasks as assigned from time to time.

Requirements

• A diploma in hospitality or a closely related discipline is preferred.
• Experience in sales or customer service is an advantage.
• Recent graduates and applicants without prior relevant work experience are welcome.
• Strong customer orientation, teamwork, and problem-solving ability.
• Flexibility to work rotating shifts, including mornings, afternoons, overnight shifts, and public holidays.
• Fluency in both Mandarin and English is required for communication with guests in both languages.
• Comfortable using Outlook and Microsoft Office applications, including Word, Excel, and PowerPoint.

Additional information

Marina Bay Sands says it is committed to a diverse, equitable, and inclusive workplace, with equal opportunity practices as the team grows in Singapore. Employees are expected to follow all company rules, regulations, policies, procedures, conduct standards, and business ethics requirements.