Front Store Supervisor

Role overview

This position is based in a locally owned Shoppers Drug Mart store in St. Catharines, Ontario. The role focuses on keeping customer service at the center of daily store operations while supporting health, beauty, and convenience services for the community.

Summary

The Front Store Supervisor is responsible for overseeing customer service activities, including cash handling, cashier support, and merchandising operations.

Responsibilities

• Make sure cashier and merchandising team members follow store policies and operating standards.
• Train cashiers and merchandisers on their day-to-day duties.
• Provide ongoing coaching, direction, and support to front store staff.
• Maintain and enforce loss prevention practices, including cash office inventory control, cashier tracking, tracking sheets, and PC Optimum processes.
• Ensure employees maintain a professional appearance that aligns with the store’s uniform requirements.
• Handle customer questions about product locations, rainchecks, and related store information.
• Address customer concerns such as refunds and exchanges according to established procedures.
• Encourage participation in the CSI survey.
• Keep shelves neat, clean, and properly rotated.
• Set up and remove product displays as directed by the AFSM or FSM.
• Maintain store housekeeping standards and an attractive store image.
• Follow all health and safety rules.
• Perform clerical and banking tasks when required.
• Follow store policies, procedures, and loss prevention requirements at all times.
• Carry out other assigned duties, including cashier tasks when needed.

Qualifications and experience

• Strong judgment, planning, and decision-making ability.
• Ability to think independently and organize store activities effectively.
• Good problem-solving skills with a focus on customer satisfaction.
• Comfort using computers.
• Well organized with solid time-management skills.
• Working knowledge of products and store supplies.

Why this role stands out

You will work for a local store owner while also benefiting from the backing of a national brand. The role offers a purchase discount program, flexible and varied scheduling, competitive compensation, and online learning through Academy.

Additional information

Shoppers Drug Mart states that its Associate-Owner network values Canada’s diversity and aims to reflect it through the people they hire, the products they offer, and the culture within their stores. Accommodation is available on request for applicants and colleagues with disabilities.

Terms and conditions

The company emphasizes legal and policy compliance as part of its Code of Conduct. It also notes that this is a newly created position and that artificial intelligence is used to help screen, assess, and/or select applicants for the role.

Compensation

The hiring range is $18.00 to $20.10 per hour. Final pay may vary depending on experience, knowledge, and the geographic region of the position.