Investigator Support Assistant

Role Overview

Labcorp is looking for an Investigator Support Assistant to be based at Brigade Twin Towers, Yeshwanthpur, Bangalore – 560022. The position supports the Global Investigator Support function by handling administrative, communication, tracking, and coordination tasks tied to investigator sites and related workflows.

Work Schedule

The working pattern depends on business needs. Office-based shifts may include rotating AM (5:30 AM–2:30 PM), GS (10:00 AM–7:00 PM), and PM (2:00 PM–11:00 PM) IST schedules. Night shift duties are home-based.

Key Responsibilities

This role focuses on ensuring smooth day-to-day support for investigator site operations, with patient safety treated as the highest priority.

• Execute assigned tasks on time and provide ongoing operational assistance to the Global Investigator Support team.
• Raise any patient safety concern immediately and keep safety considerations central to all activities.
• Coordinate with investigator sites or their representatives through email and other approved channels according to assigned workflows.
• Support GIS teams and coordinators with administrative work requested by investigator sites or their representatives.
• Arrange airway bills and shipping-related paperwork when required.
• Track samples sent to the wrong destination and work with the relevant teams until the issue is closed.
• Share Specimen Pending Arrival Reports with investigator sites and request shipment follow-up when needed.
• Help investigator sites with Investigator Portal or Sponsor Portal access issues, login difficulties, and related queries.
• Prepare and send updates to investigator sites on new or revised policies and procedures.
• Assist with query-handling responsibilities assigned by the Global Investigator Services team.
• Search for, update, and maintain accurate investigator site details in internal systems for follow-up work.
• Pass on information received from investigator sites to the relevant global coordinators as needed.
• Resolve straightforward to moderately complex system-generated or globally assigned hold cases.
• Review and answer project-related questions through email or other approved communication methods.
• Work in line with departmental processes, company requirements, and regulatory expectations.
• Record service issues, partner with global teams to fix them, and escalate unresolved matters to management.
• Keep training records current, update training folders, and review SOPs and controlled documents on time.
• Monitor, analyze, and report workflow metrics within management-defined timelines.
• Participate in ongoing learning, including onboarding, mandatory corporate, departmental, and compliance training.
• Attend required meetings and join process or system update training sessions.
• Carry out other duties as assigned.

Essential Skills

• Clear written and spoken communication
• Ability to handle several tasks at once and meet deadlines
• Strong attention to detail and documentation accuracy
• Customer-oriented mindset with a strong focus on patient safety
• Comfort working within defined workflows and SOPs
• Basic computer literacy and familiarity with internal systems
• Sound judgment for problem-solving and escalation

Preferred Background

• Exposure to clinical research, investigator site support, or laboratory operations
• Knowledge of shipment handling, airway bills, and specimen tracking
• Experience using Investigator or Sponsor Portals
• Background in quality, compliance, or service management processes
• Prior work in a global or cross-functional support setting

Qualifications and Fit

A bachelor’s or master’s degree, or an equivalent mix of education and experience, is required. The role calls for a basic understanding of clinical research and/or operational support work, strong English communication ability, and willingness to work in a regulated environment with strict compliance standards.

Preferred Qualifications

• Prior experience in clinical research support, laboratory services, or healthcare operations
• Experience working with global stakeholders and investigator sites
• Familiarity with SOPs, quality documentation, and compliance-driven environments

Additional Job Standards

• Follow company policies, departmental guidelines, and regulatory requirements at all times
• Keep patient safety and quality standards as a constant priority
• Be open to continuous learning and process improvement
• Work effectively as part of a global team
• Adapt to changing business needs and operational priorities

Equal Opportunity and Accessibility

Labcorp states that it is an equal opportunity employer and makes hiring decisions based on business needs, qualifications, and merit. The company does not tolerate harassment or discrimination and considers all qualified applicants fairly, including those with arrest or conviction records where permitted by law. Applicants who need help using online job tools or require an accommodation can contact the company’s accessibility support. The company also directs applicants to its privacy statement for details on how personal data is collected and stored.

Location

Brigade Twin Towers, Yeshwanthpur, Bangalore – 560022, Karnataka, India.