Hotel Services - Cleaner

The opportunity

Infinite Aged Care is seeking a Hotel Services team member to help maintain a clean, safe, and welcoming environment for residents. This position sits within the wider hospitality and support function and may involve work across housekeeping, servery, kitchen support, or café duties depending on operational needs.

As a housekeeping assistant, you will contribute to infection control and resident wellbeing through thorough cleaning and laundry support. Duties may include caring for resident rooms, shared spaces, dining areas, administrative areas, entry points, and outdoor areas, along with laundry tasks that support daily resident needs.

As a servery or kitchen assistant, you will support meal preparation and dining operations by helping with food prep, plating, meal delivery, washing dishes, and keeping kitchen and dining spaces tidy. Your work will help ensure residents receive nutritious meals and a pleasant dining experience.

This is a physically active role that involves frequent bending, squatting, lifting, and pushing. You must be able to complete these tasks safely and without creating risk for yourself, your coworkers, or residents.

About you

The ideal person is caring, service-oriented, and comfortable working in a team. A positive mindset, good communication, and pride in delivering quality service are important whether your focus is cleaning, food service, or resident interaction.

The employer values attitude and willingness to learn over prior aged care experience, so previous experience in the sector is not required. However, you should share the organisation’s values, be computer literate, care about resident wellbeing, and be prepared to work safely and reliably.

Key duties and expectations

• Carry out cleaning, hospitality, food service, or customer-facing tasks depending on the role.
• Follow daily checklists and established safety procedures consistently.
• Use chemicals, hazardous substances, and heated equipment carefully and responsibly.
• Work well both independently and as part of a team.
• Communicate clearly, show empathy, and interact respectfully with residents.
• Arrive on time, be ready to begin shifts, and approach the day positively.
• Maintain a safety-first approach while supporting colleagues so everyone finishes work safely.

About the employer

Infinite Aged Care is a residential aged care provider operating 19 facilities across Australia. The organisation focuses on high-quality service, resident care, and creating meaningful experiences for residents. Employees are encouraged to grow their skills and develop their potential across the business.

Benefits

• Free mandatory and self-paced training during employment.
• Opportunity to earn additional income through the Carefriends employee referral program with unlimited referrals.
• Extra earning potential through weekly shift bidding for additional work.
• Access to discounted retail, fuel, and technology offers through Flare.
• Fitness Passport access to discounted exercise, wellness, and sporting facilities, including aquatic centres.
• Free employee assistance support for family, financial, and wellbeing needs.
• Opportunities to develop skills across hospitality and resident engagement functions.
• Career mobility across the organisation’s homes nationally.
• Structured onboarding with a dedicated buddy for initial shifts.
• A workplace culture focused on safety for residents, families, and staff.
• Defence and military veterans are encouraged to apply.

Additional requirements

Successful candidates must complete pre-employment checks. A current NDIS clearance is required, or you must be willing to apply for one. You will also need to provide proof of age, such as a driver’s licence or age card; a passport will not be accepted. If you do not already have acceptable proof of age, you will need to obtain it through the relevant state Department of Transport website.