Head Section Waitstaff

Role overview

RAFI by Applejack Hospitality is hiring an experienced Head Section Waitstaff member to join its North Sydney team. RAFI is a premium, award-winning dining destination known for its seasonal menu inspired by Sydney’s coastal influences, bright cocktails, a curated local beer selection, and a wine list with strong representation from nearby wineries.

What the position involves

In this role, you will deliver polished food and beverage service in a busy restaurant setting, with a strong focus on guest experience and service standards.

Key duties

• Take charge of a section on the floor and keep service running smoothly and to a high standard.
• Welcome guests, seat them appropriately, and provide attentive service throughout the meal.
• Handle food and beverage orders, including knowledge of the menu, daily specials, and suitable wine matches.
• Support, coach, and guide junior waitstaff, including providing training and feedback where needed.
• Coordinate table management and work closely with kitchen and bar teams to maintain efficient service.
• Address guest issues quickly and professionally.
• Follow all workplace health and safety rules, hygiene requirements, and RSA obligations.
• Help uphold service quality and contribute to the wider restaurant operation.

Experience and skills needed

Applicants should bring at least two years of relevant experience in a similar restaurant environment, along with strong knowledge of food and beverage service, including wine and cocktail service. The role calls for the ability to stay effective under pressure during high-volume periods, clear communication, strong interpersonal skills, and a genuine commitment to excellent guest service. A current RSA certificate is required.

Pay and working conditions

This is a full-time role offering an annual salary of $80,000 at Grade 4+, plus superannuation, in line with industry standards. Weekend and evening shifts are part of the job.

Benefits and rewards

• Strong pay rates
• Structured training and progression opportunities
• Access to health and wellbeing resources and activities
• Flexible rostering
• Paid overtime plus additional leave or time off
• An inclusive workplace that values cultural and gender equality
• Ongoing learning and development support
• Dedicated mental health support with free one-on-one sessions
• Continuous food and beverage training
• Competitive tips structure
• Discounts when dining or drinking at any company venue
• Social events and team outings
• Venue-based and company-wide incentives

Additional information

You may be asked to complete a police check as part of the hiring process. Interested candidates can submit their CV or request a confidential discussion about the opportunity.