Customer Operations Associate

Overview

This role is part of the operations team and focuses on everything that happens after a customer places an order for P1, a plated electric motorcycle, or Olto, a Class 2 e-bike. The position combines delivery coordination, vehicle registration support, basic assembly and repair, and customer issue handling while partnering closely with marketing, sales, and service.

You will be responsible for planning, monitoring, and completing customer deliveries across store locations, carrying out regional van deliveries, and making sure each vehicle is correctly prepped and assembled before it is handed over. The job also includes managing customer communication and escalating cases to service or engineering when they require deeper support.

This is a practical, on-site role based in the field. It is not a call-center, desk-based, or Tier 1 support queue position. Customer communication is only one part of the work, not the main focus. The role works alongside a small operations team from headquarters in Long Island City.

Location and employment

Primary location is Al Saadiyat Island, Abu Dhabi Emirate, United Arab Emirates. The source also references New York and an in-person operations setup. Employment is full time and onsite.

Responsibilities

• Plan, stage, monitor, and dispatch customer deliveries across store locations, and personally complete regional deliveries using a van.
• Manage the customer handoff experience, since this is the customer’s first in-person interaction with the brand.
• Handle incoming customer messages and provide first-line resolution for existing customers.
• Write and send group updates and individual communications, call customers when needed, and work with service and engineering teams to close unresolved issues.
• Help customers understand the vehicle registration process through the registration partner, set expectations clearly, answer common questions, and coordinate follow-up when a case needs attention.
• Carry out pre-delivery preparation, light assembly, and basic repairs on two-wheeled vehicles.
• Troubleshoot simple issues in the field and escalate more complex problems to service or engineering.
• Maintain accurate, current records for deliveries, registrations, and service tasks so nothing is missed on fast-moving timelines.

Qualifications

• Bachelor’s degree or equivalent hands-on experience.
• Background in customer-facing work where you were responsible for outcomes, not just ticket responses.
• Valid driver’s license and comfort driving a cargo van in and around New York City; a CDL is not required.
• Ability to ride, move, and perform light repairs on two-wheeled vehicles.
• Strong organization skills and the ability to manage many open tasks at once without reminders.
• Clear written and spoken communication skills, including the ability to draft broad customer emails and handle difficult phone conversations.
• Decisive, action-oriented approach to solving problems quickly.
• Willingness to travel up to about 10% for events, market launches, or VIP deliveries.

Preferred background

• Experience in auto or powersports dealerships or delivery operations, including motorcycle, powersports, or online auto delivery models.
• Exposure to micromobility operations, such as e-bikes, scooters, or mopeds.
• Experience in field service, installation, or premium delivery work.
• Background in last-mile delivery, fulfillment, courier work, or fleet operations.
• Familiarity with Intercom, Zendesk, or similar customer support tools.
• Previous work in a startup or early-stage operations environment.

About the company

The company’s mission is to build the best non-cars on earth. It designs and manufactures premium electric vehicles that combine distinctive design with advanced hardware and software.

Through P1 and Olto, the business is rethinking how people move through cities and building the foundation for a wider ecosystem of vehicles, software, and services.

Additional information

Department: Operations. This role is described as hands-on, field-based, and closely connected to a small operations team. The source also notes that the position involves up to approximately 10% travel for special events, product launches, or VIP deliveries.