Customer Experience Associate - International Voice Process

About the Company

Conduent provides digital business services and solutions across commercial, government, and transportation sectors. The organization uses cloud services, artificial intelligence, machine learning, automation, and advanced analytics to help clients improve outcomes, enhance customer experience, raise efficiency, and lower operating costs. With a global workforce of around 56,000 associates, Conduent supports major-scale operations such as government payments, customer service interactions, HR services, and tolling transactions.

Role Overview

This walk-in hiring drive is for freshers interested in an international voice-based customer support role. The position is for Customer Experience Associate in an inbound voice process, with a strong focus on handling customer conversations professionally and delivering timely resolutions.

Venue Details

Conduent Business Services India LLP, Ground Floor, Aviator Building, ITPB, Whitefield Road, Bangalore 560 066, India.

Eligibility

This opening is suitable for freshers. Applicants should have completed at least 12th / Intermediate / PUC; candidates with any graduate or postgraduate qualification may also apply. A degree is not mandatory.

Responsibilities

• Handle inbound calls as part of an international voice support team.
• Share accurate product and service information with customers.
• Address customer concerns within the defined turnaround time.
• Escalate unresolved or complex issues to the appropriate supervisor.
• Maintain a customer-focused approach while resolving queries.

Requirements

• Freshers interested in voice-based customer support can apply.
• Strong spoken and written English skills are required.
• Willingness to work for an international BPO environment is preferred.
• Candidate should be open to night shifts aligned with US time zones.
• Immediate availability is preferred, as the notice period is immediate.

Work Schedule

The role requires working from the office. Shift timing is in US night shifts.

Contact

HR contact via WhatsApp: Pooja S - 8618756591. Email: Pooja.s2@conduent.com.

Additional Information

There are more than 500 openings for this drive. The compensation offered is in the range of INR 3,00,000 to INR 3,75,000 per year.