Client Relationship On-Field Representative - Cork

Role overview

This field-based position in Cork is suited to someone with experience in payment solutions, or in selling goods and services to hospitality or retail businesses, who wants to grow within fintech and SaaS payments. You will represent the company directly in the market, helping merchants adopt and use its payment services effectively.

About Viva.com

Viva.com operates as Europe’s first tech bank for businesses, focusing on omnichannel payment acceptance and offering services such as card issuing, loans, and deposit accounts. Regulated by the Bank of Greece and active across 22 EU countries under the EU FOS regime, the company provides businesses with a broad financial services platform. It is known for its Tap on Any Device technology and for building an ecosystem of more than 450 technology partners across software and hardware.

Special requirements

• This is a field role covering the Cork region.
• A fully valid Irish or European driving licence is required, along with access to your own vehicle.

Key responsibilities

• Visit client locations to present and promote the company’s services.
• Support merchants through verification and activation workflows.
• Track portfolio activity and review performance trends.
• Provide face-to-face help and guidance to current customers.
• Carry out both assigned tasks and proactively initiated outreach activities.
• Make sure newly acquired merchants complete registration in the assigned portfolio.
• Help existing merchants continue using the service actively.
• Raise cases when problems cannot be solved directly.
• Explain product features and advantages in a persuasive way.
• Travel to client meetings and industry events as needed.

Requirements

• At least 2 years of business development experience in a fast-moving environment, ideally in financial services or in retail and hospitality-related sectors.
• Good knowledge of financial products, their features, and their value to customers.
• Previous use of CRM tools.
• Strong negotiation ability.
• Well-developed planning and diary management skills.
• Resilience and confidence in handling objections.
• Comfort dealing with a varied customer base.
• Good computer skills and a strong technology-oriented mindset.
• Fluent English communication skills.

Benefits

• Performance bonus with a cap of up to 18 months’ salary per year.
• Private health insurance.
• 25 days of annual leave plus public holidays.
• Car and laptop allowances.
• Company mobile phone.
• Allowance for fuel and parking expenses.
• Multicultural and diverse workplace environment.
• Working hours are Monday to Friday, 9:00 am to 5:30 pm.

Additional information

This role is focused on merchant growth, customer support, and relationship management in the field. The work involves both planned visits and proactive client engagement, with an emphasis on activation, usage retention, and issue escalation where necessary.