Client Advisor - Abu Dhabi

Role overview

This position is for a Client Advisor in Abu Dhabi, focused on delivering a refined in-store client experience in a luxury retail environment. The role combines attentive selling, relationship building, store upkeep, and operational support.

Sales and client service

• Greet each visitor promptly and warmly with a smile, eye contact, and immediate recognition on entry.
• Build trust through sincere, attentive conversation and a comfortable rapport.
• Identify the client’s needs and present the product features and benefits that best suit them.
• Take time to communicate the heritage and story behind each product.

Client relationship management

• Reach out to existing and prospective clients to nurture relationships and keep them informed about new products and services.
• Encourage customers to share their contact details so ongoing communication can be maintained.

Store presentation and merchandising

• Ensure the shop floor is consistently and correctly merchandised under the guidance of the Store Manager or Floor Manager.
• Return items to the correct place after client presentations or handling.
• Keep departments adequately stocked at all times.
• Store, fold, and handle products carefully to avoid any damage.

Operations and administrative support

• Support management with sales-related tasks and day-to-day store operations.
• Follow administrative procedures for exchanges, returns, and repairs.
• Take responsibility for ad hoc assignments given by store leadership.
• Share customer feedback regarding products with the team.
• Suggest practical improvements to enhance daily store operations and service quality.

Requirements

• Demonstrated success in luxury retail sales.
• Strong empathy and genuine sincerity in customer interactions.
• Consistent professionalism in all customer-facing service.
• Ability to contribute personally to sector turnover.
• Collaborative, positive approach within the sales team.
• Good familiarity with the brand’s products.
• Reliable, punctual, adaptable, and quick to respond.

About the employer

Hermès is an independent French family-owned house that has been creating and selling exceptional objects since 1837. With nearly 25,185 employees worldwide, the company is known for its entrepreneurial mindset, high standards, and responsible approach to management. It values personal autonomy, preserves specialist craftsmanship, and maintains strong local roots while operating more than 300 stores globally across sixteen artisanal métiers.